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Active Incident

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Hosts Down in Hill Borough DC Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Public Cloud Services: Cloud Instances

Locations

OVH US Services, Public Cloud Services


April 17, 2024 23:38 UTC
[Monitoring] Some instances we recovered and are back in service. However, several instances cannot be recovered. CST will reach out to impacted customers and we will monitor the communications to assist in any way we can.

April 17, 2024 22:01 UTC
[Identified] Recovery efforts are in progress

April 17, 2024 21:07 UTC
[Investigating] Multiple hosts down in US-WEST-OR-1
Public Cloud - Unable to create new Volume Backup in ManagerPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Public Cloud Services: Block Storage

Locations

OVH US Services


April 18, 2024 00:40 UTC
[Identified] The issue has been identified and a patch will be deployed early tomorrow 2024-04-18.

April 17, 2024 18:22 UTC
[Investigating] We are investigating an issue where the page in OVHcloud Manager doesn't load properly when trying to create a new Volume Backup.
OVHcloud Control Panel Bug on Configure GAME firewallDegraded Performance

Incident Status

Degraded Performance

Components

OVHcloud Control Panel

Locations

OVH US Services, Servers


April 9, 2024 17:34 UTC
[Identified] A bug has been identified within the OVHcloud Control Panel for the Configure GAME firewall application. While trying to add a port or port range, you may encounter the following error although there is not an actual conflict. "The port (or port range) conflicts with another rule." A fix is being actively worked on and will be deployed once ready. The current workaround is to add the rule using the API available here: https://api.us.ovhcloud.com/console/#/ip/{ip}/game/{ipOnGame}/rule~POST For more information on the API, please refer here: https://support.us.ovhcloud.com/hc/en-us/articles/360018130839-First-Steps-with-the-OVHcloud-API
Incorrect Bandwidth Display for "SYS Range Dedicated Servers"Operational

Incident Status

Operational

Components

Servers: Dedicated Servers

Locations

OVH US Services


April 8, 2024 17:44 UTC
[Identified] For SYS range dedicated servers, currently the Manager UI is displaying both public and private as 100 Mbps even when customer added more bandwidth. Customers still get the promised bandwidth.
License - Unable to upgrade LicensesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Servers: Dedicated Servers

Locations

OVH US Services


September 20, 2023 16:23 UTC
[Identified] To upgrade a license, customers must delete the existing license from the server, and order the new license they want. We are working to improve this.

September 8, 2023 22:15 UTC
[Investigating] We are currently aware of an issue impacting license upgrades. You will experience issues with attempting to do so until this issue is resolved.
Dedicated Server - Rescue Mode - Authentication Method: SSH keyOperational

Incident Status

Operational

Components

Servers: Dedicated Servers

Locations

OVH US Services, Servers


April 14, 2023 01:23 UTC
[Identified] When using rescue mode the email that should contain the temporary password is not being properly sent and instead the email will state the authentication method as being "SSH key (chosen during installation)". The current work around is to setup an SSH key and set it to default by clicking the key icon after saving your key: - https://us.ovhcloud.com/manager/#/dedicated/billing/autorenew/ssh Instructions -https://support.us.ovhcloud.com/hc/en-us/articles/115001588250-SSH-Key-Management

Hosted Private Cloud: Disaster Recovery




Operational

Hosted Private Cloud: Dedicated Cloud




Operational

Public Cloud Services: Cloud Instances




Operational

Public Cloud Services: Object Storage




Operational

Public Cloud Services: Block Storage




Operational

Public Cloud Services: Archive Storage




Operational

Servers: Dedicated Servers




Operational

OVHcloud Control Panel




Operational

Public Cloud Services: Virtual Private Servers




Operational

Public Cloud Services: Managed Kubernetes Service




Operational

Locations

Scheduled Maintenance

[Worldwide][Dedicated Servers] - APIv6 BringYourOwnImage routes operationPlanned Maintenance

Schedule

April 23, 2024 09:30 - 09:45 UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Service impact : BYOI API calls to be removed permanently. Service improvement : As part of our continuous improvement policy, this maintenance will enables customers to deploy cloudready images directly on their dedicated server. The following API calls will be removed: GET /dedicated/server/{serviceName}/bringYourOwnImage POST /dedicated/server/{serviceName}/bringYourOwnImage DELETE /dedicated/server/{serviceName}/bringYourOwnImage Customers can still use the Bring Your Own Image (BYOI) feature from the API call POST /dedicated/server/{serviceName}/install/start. More details can be found in the documentation page. This change was required in order to add the new Bring Your Own Linux (BYOLinux) feature. Bring Your Own Image (BYOI) / Bring Your Own Linux (BYOLinux), a comparison sheet - OVHcloud. https://support.us.ovhcloud.com/hc/en-us/articles/25974550370963-Bring-Your-Own-Image-BYOI-Bring-Your-Own-Linux-BYOLinux-a-comparison-sheet This scheduled maintenance affects: Dedicated Servers || Network (HIL, VIN, BHS, ERI, GRA, LIM, YNM, RBX, SBG, SGP, SYD, WAW, CCH01, IEB01, MR901).
Scheduled Network Switch Maintenance Notification 4/23/2024 08:00 PM ETPlanned Maintenance

Schedule

April 24, 2024 00:00 - 11:00 UTC

Components

Hosted Private Cloud: Dedicated Cloud, Public Cloud Services: Cloud Instances, Servers: Dedicated Servers, Public Cloud Services: Virtual Private Servers

Locations

Servers, Public Cloud Services, Hosted Private Cloud

Description

Please be advised that The OVHcloud US Network team will implement a scheduled maintenance to upgrade the software release version on the vRack Network infrastructure at our Vint Hill Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the maintenance, no impact is expected on customers as redundancy is in place. However, there is a possibility that customers may see intermittent drops in vRack connectivity.
Dedicated servers Windows OS installation - language API changePlanned Maintenance

Schedule

April 24, 2024 13:00 - 13:15 UTC

Components

Servers: Dedicated Servers

Locations

OVH US Services, Servers

Description

Context and additional details : Dedicated servers Windows OS installation - language API change Service impact : None Upstream and downstream assets : Dedicated Servers If impact expected, how long should it last ? : Not expected Worst case Impact Detail : Customers receive Windows OS with Hyper-V installed in English language instead of French or any other language On 24th of April 2024, The following API call with details/language attribute within the payload will definitely stop working: POST /dedicated/server/{serviceName}/install/start Link to the console: https://api.us.ovhcloud.com/console-preview/?section=%2Fdedicated%2Fserver&branch=v1#post-/dedicated/server/-serviceName-/install/start Here is an example of payload that will stop working for a win2022-dc OS installation: ``` json { "details": { "language": "fr", }, "templateName": "win2022-dc_64" } ``` Customers who do not install any Windows operating systems via the API or through the OVHcloud control panel are not impacted by this change. However, customers utilizing the API call for installing Windows OSes in languages other than English will be affected by this change and need to update their scripts and applications accordingly. With the previous example, here is the target payload that customer can already use and that will continue to work: ``` json { "userMetadata": [ { "key": "language", "value": "fr-fr" } ], "templateName": "win2022-dc_64" } ``` More details and examples can be found in the documentation page: https://support.us.ovhcloud.com/hc/en-us/articles/27030860979859-OVHcloud-API-and-OS-Installation
Scheduled Network Switch Maintenance Notification 4/24/2024 08:00 PM PTPlanned Maintenance

Schedule

April 25, 2024 03:00 - 12:00 UTC

Components

Hosted Private Cloud: Dedicated Cloud, Public Cloud Services: Cloud Instances, Servers: Dedicated Servers, Public Cloud Services: Virtual Private Servers

Locations

Servers, Public Cloud Services, Hosted Private Cloud

Description

Please be advised that The OVHcloud US Network team will implement a scheduled maintenance to upgrade the software release version on the vRack Network infrastructure at our Hillsboro Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the maintenance, no impact is expected on customers as redundancy is in place. However, there is a possibility that customers may see intermittent drops in vRack connectivity.
Planned Maintenance Event- OVH US - Hillsboro, ORPlanned Maintenance

Schedule

April 29, 2024 17:00 - 23:59 UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

During the maintenance window, the back up generators will be run in succession. No impact is expected to any systems.
Hosted Private Cloud Veeam upgradePlanned Maintenance

Schedule

April 30, 2024 02:00 - May 3, 2024 12:00 UTC

Components

Hosted Private Cloud: Disaster Recovery, Hosted Private Cloud: Dedicated Cloud

Locations

Hosted Private Cloud

Description

Customer Hosted Private Cloud Veeam solution will be upgraded to version 12.0. We will also be updating the server operating system during this time. Customers will not be able to access Veeam during this maintenance.
PDCU 2B3 De Energization For Feeder Install for V121Planned Maintenance

Schedule

April 30, 2024 11:00 - May 1, 2024 01:00 UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Change number: ServiceNow CHG-58457 Short Description: Electrical Shutdown for Adding Power feeders for V121B Communications Type: Info Risk: 2-High Datacenter: VH Planned Start: 04-30-2024 11.00 UTC Planned End: 05-01-2024 01.00 UTC Potential impact Description: There is no expected Impact, however, risk exists for racks associated with these Power sources. Systems will still be on Source A Power and Backed up by Generator. Potential Racks effected: V103B01 - V103B18 V117A07 - V117A18 V116A01 - V116A12 V115A13,14,16,17 V115B10 - V115B18 V118B01 - V118B18 CHG-58457 - If you notice anything please reach out to our support here: Support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support
Rack Maintenance for V101A06 - Vint Hill DatacenterPlanned Maintenance

Schedule

April 30, 2024 12:30 - May 1, 2024 12:30 UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Change number: ServiceNow CHG-58591 Short Description V101A06 cooling maintenance. Communications Type: Info Risk: 4 - Low Datacenter: VH Planned Start: 04-30-2024 08.30 ET (12.30 UTC) Planned End: 05-01-2024 08.30 ET (12.30 UTC) Potential impact Description: There is no expected Impact, however, risk exists for rack V101A06. If you notice anything please reach out to our support here: Support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support
Rack Maintenance for V101A09 - Vint Hill DatacenterPlanned Maintenance

Schedule

May 1, 2024 12:30 - May 2, 2024 12:30 UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Change number: ServiceNow CHG-58592 Short Description V101A09 cooling maintenance. Communications Type: Info Risk: 4 - Low Datacenter: VH Planned Start: 05-01-2024 08.30 ET (12.30 UTC) Planned End: 05-02-2024 08.30 ET (12.30 UTC) Potential impact Description: There is no expected Impact, however, risk exists for rack V101A09. If you notice anything please reach out to our support here: Support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support
Change to the OS distributions compatible with dedicated servers.Planned Maintenance

Schedule

May 13, 2024 09:00 - 09:30 UTC

Components

Servers: Dedicated Servers

Locations

OVH US Services

Description

As part of improving and simplifying the use of our products, we are reviewing the list of OS distributions available for the installation of your dedicated servers. With this in mind, some of your dedicated servers are currently deployed with an OS distribution which will eventually no longer be available for reinstallation. However, your services will continue to function normally and will be properly supported, only reinstallation of the current distribution will no longer be available if necessary. In addition, these distributions will no longer be available for installation in the case of an order for an identical server. Here is the list of dedicated server ranges which will no longer be available for installation/reinstallation: https://go.us.ovhcloud.com/rs/084-VVV-483/images/servers-no-longer-supports-OS-reinstall-ovhcloud.png In addition, you can find the list of distributions available here: https://go.us.ovhcloud.com/rs/084-VVV-483/images/available-ranges-OS-install-ovhcloud.png"
[Worldwide][Dedicated Servers] - Customer IPXE scripts migration 3/3:Planned Maintenance

Schedule

June 4, 2024 08:30 - 08:45 UTC

Components

Servers: Dedicated Servers

Locations

OVH US Services, Servers

Description

Service impact : None Service improvement : As part of our continuous improvement policy about IPXE (open-source implementation of the Preboot eXecution Environment), the following API calls will be definitely removed: Removal of all IPXE customer scripts (linked to their nic via API calls under /me/ipxeScript) Removal of remaining GET/DELETE /me/ipxeScript API calls Customers can still use that feature by using the "bootScript" key within the PUT /dedicated/server/{serviceName} API call: see documentation for more details. https://support.us.ovhcloud.com/hc/en-us/articles/26228176216851-Configure-a-Custom-iPXE-Script-to-Boot-Your-Server-from-the-OVHcloud-API This scheduled maintenance affects: Dedicated Servers || Operating System (Zone Europe, Zone APAC, Zone Canada).

3

Incidents Last 7 Days

3

Maintenances Last 7 Days

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