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Planned Maintenance In Progress

Updated a few seconds ago

Windows License Upgrade is not Available on Dedicated ServersDegraded Performance

Incident Status

Degraded Performance

Components

Bare Metal Services

Locations

HIL, VIN


May 14, 2025 15:01 UTC
[Investigating] Upgrading the Windows license on dedicated servers is currently not supported. To change your license, please cancel the existing one and place a new order with the desired license type. If you need further assistance, please contact our support team.
Issue Adding New Payment Method with New AddressDegraded Performance

Incident Status

Degraded Performance

Components

OVHcloud US Website Services

Locations

Order Funnel - Cart


May 2, 2025 17:36 UTC
[Identified] Issue identified and fixed within Manager. Working on a fix for the Order Funnel - Cart.

April 29, 2025 19:22 UTC
[Investigating] We are currently experiencing an issue where customers may encounter errors when attempting to add a new payment method that includes a new billing address in the OVHcloud US Control Panel. If you experience any problems while updating your payment information, please contact our support team for assistance. https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
vRack Installation Order ErrorDegraded Performance

Incident Status

Degraded Performance

Components

OVHcloud US Website Services

Locations

Order Funnel - Cart, OVHcloud US Control Panel (Manager)


March 4, 2025 19:39 UTC
[Identified] While ordering a new vRack, customers will encounter an error during payment. [409 ]: "payment already exists" US.manager-Request-ID vRacks do not create a charge for the customer and the order completes despite the error. We are currently working on resolving this issue.
[GLOBAL][Object Storage] - Amazon S3 SDK compatibility inconsistencies with Object Storage Standard/High PerformanceOperational

Incident Status

Operational

Components

Public Cloud Services

Locations

US-EAST-VA-1, US-WEST-OR-1, US-EAST-LZ-ATL-A, US-EAST-LZ-BOS-A, US-EAST-LZ-CHI-A, US-EAST-LZ-DAL-A, US-EAST-LZ-MIA-A, US-EAST-LZ-NYC-A, US-WEST-LZ-DEN-A, US-WEST-LZ-LAX-A, US-WEST-LZ-PAO-A, US-WEST-LZ-SEA-A, US-CENTRAL-LZ-SLC-A


May 27, 2025 16:59 UTC
[Identified] Please find below an update on the situation: Update : As you know, a aws SDKs upgrade added a new cheksum enforcement. This upgrade leads in return of "InvalidArgument" on different Object operations. Since then, our development team has been working hard on support for this new checksum. This takes time because these developments affect data integrity checks. We are therefore taking every possible precaution by adding numerous Q&A tests to ensure that the fix's deployment is carried out without any impact. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

April 23, 2025 20:25 UTC
[Identified] Update : We have completed our development and the fix is ​​currently being tested in our Q&A process.Testing process is especially long to prevent any regression while fixing the issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

April 6, 2025 23:25 UTC
[Identified] Our teams are still working on fix.

March 12, 2025 16:49 UTC
[Investigating] Our teams are still working on fix. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

March 3, 2025 18:13 UTC
[Identified] We have determined the origin of the incident affecting our Object Storage S3 offer. Here are some supplementary details : Start time : 02/028/2025 00:00 UTC Impacted Service(s) : Object Storage S3 Customers Impact : Requests to our Object Storage endpoint could return the error "InvalidArgument", on different Object operations. Root Cause : Following a recent AWS SDK upgrade, this issue is due to a new checksum enforcement in those SDKs. Unsupported headers are: - x-amz-content-sha256 with value STREAMING-UNSIGNED-PAYLOAD-TRAILER - x-amz-sdk-checksum-algorithm with value CRC32 Workaround : A workaround is to downgrade the version, until the feature is implemented on our side. Max supported versions: - boto3 1.35.99 - legacy aws cli 1.36.40 - aws cli 2.22.35 - aws-sdk-go 1.72.3 - aws-sdk-java 2.29.52 - aws-sdk-js-v3 3.726.1 - aws-sdk-net 3.7.962.0 - aws-sdk-php 3.336.15 - aws-sdk-ruby 1.177.0 Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Ongoing Maintenance: Enhancing Gaming Security Features Planned Maintenance

Description

As part of our commitment to providing a secure and high quality gaming experience, we are performing ongoing maintenance on our security infrastructure. This work includes upgrading our systems to the latest versions, which will bring performance improvements, address existing issues, and enable new security features. During this maintenance window, you may experience brief periods of service impact as we deploy these enhancements. Our teams are working diligently to minimize any potential impact and ensure a smooth transition. We appreciate your understanding as we continuously invest in our infrastructure to deliver a robust and reliable gaming environment. Should you have any questions, contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support

Components

Bare Metal Services, Virtual Private Services, Public Cloud Services, Private Cloud Services, Network Services, Identity, Security & Operations, OVHcloud US Website Services, Support Services

Locations

BHS, ERI, GRA, HIL, LIM, RBX, SBG, SGP, SYD, VIN, WAW, YNM, YYZ, US-EAST-VA-1, US-WEST-OR-1, US-EAST-LZ-ATL-A, US-EAST-LZ-BOS-A, US-EAST-LZ-CHI-A, US-EAST-LZ-DAL-A, US-EAST-LZ-MIA-A, US-EAST-LZ-NYC-A, US-WEST-LZ-DEN-A, US-WEST-LZ-LAX-A, US-WEST-LZ-PAO-A, US-WEST-LZ-SEA-A, US-CENTRAL-LZ-SLC-A, Chat, Email, Phones, APIv6, X (Formerly Twitter), Order Funnel - Cart, OVHcloud US Control Panel (Manager), LDP (Logs Data Platform), KMS (Key Management Services), IAM (Identity Access Management), System Status Page, us.ovhcloud.com

Schedule

May 21, 2025 07:00 - 16:00 UTC


May 21, 2025 12:24 UTC
[Update] Scheduled maintenance is starting.

Bare Metal Services




Planned Maintenance

Virtual Private Services




Planned Maintenance

Public Cloud Services




Operational

Private Cloud Services




Planned Maintenance

Network Services




Planned Maintenance

Identity, Security & Operations




Planned Maintenance

OVHcloud US Website Services




Planned Maintenance

Support Services




Planned Maintenance

Scheduled Maintenance

[Public Cloud] Managed Private Registry UpgradePlanned Maintenance

Schedule

June 17, 2025 08:00 - 16:00 UTC

Components

Public Cloud Services

Locations

US-EAST-VA-1, US-WEST-OR-1

Description

As part of our continuous improvement plan, an upgrade is scheduled on our Managed Private Registry. The update to Harbor version 2.12.2 will put the service in read-only mode (only "Pull" operations will be allowed) for approximately 1 to 2 minutes.
Personal OS Install Templates, Edit/Creation Disabled 2025-06-17Planned Maintenance

Schedule

June 17, 2025 08:30 - 08:45 UTC

Components

Bare Metal Services

Locations

ERI, GRA, HIL, LIM, RBX, SBG, SGP, SYD, VIN, WAW, YNM, YYZ

Description

As part of our plan to retire personal installation templates for dedicated server OS installations, customers will no longer be able to create or edit personal templates starting Tuesday 2025-06-17. If you currently utilize personal OS templates, please prepare for this change. Affected customers will receive direct guidance via email to help migrate to our new OS installation method. For more information and next steps, please review the support guide: https://support.us.ovhcloud.com/hc/en-us/articles/40842755153171-End-of-life-for-personal-installation-templates
[Hillsboro] Network Switch Maintenance NotificationPlanned Maintenance

Schedule

June 19, 2025 06:00 - 10:00 UTC

Components

Bare Metal Services

Locations

HIL

Description

Please be advised that the OVH US Network team will implement scheduled maintenance to replace a defective network switch on the Bare Metal Network infrastructure at our Hillsboro Data Center. This replacement will restore network redundancy to the rack listed below. During the device replacement, no impact is expected for the customers who have set the aggregation (OLA configured). Otherwise, clients who have not defined the aggregation will have their servers temporarily unreachable for 45 minutes during the maintenance. Racks affected: H111B11 Should you have any questions, contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
"rescue-customer" image to be deprecatedPlanned Maintenance

Schedule

June 23, 2025 08:00 - 12:00 UTC

Components

Bare Metal Services

Locations

BHS, ERI, GRA, HIL, LIM, RBX, SBG, SGP, SYD, VIN, WAW, YNM, YYZ

Description

The new "rescue12-customer" image has replaced the old "rescue-customer" image and will be deprecated on 6/23/2025. The new Debian-12-based customer rescue is currently available for all customers to use.
NSX-t UI InaccessiblePlanned Maintenance

Schedule

June 23, 2025 12:30 - June 24, 2025 12:30 UTC

Components

Private Cloud Services

Locations

HIL, VIN

Description

We will be performing infrastructure maintenance as part of our ongoing efforts to maintain the security and stability of our platform. No service downtime is expected during this window. However, customers will experience temporary unavailability of the NSX-T management interface for approximately 1 hour during the maintenance period. All other services will remain fully operational. Updates will be posted here of any changes and confirmation once the maintenance is complete.
Personal OS Install Templates, Full Decommissioning 2025-10-07Planned Maintenance

Schedule

October 7, 2025 08:30 - 08:45 UTC

Components

Bare Metal Services

Locations

BHS, ERI, GRA, HIL, LIM, RBX, SBG, SGP, SYD, VIN, WAW, YNM, YYZ

Description

All personal installation templates and associated data will be permanently removed on Tuesday 2025-10-07 as part of our decommissioning process. After this date, custom OS installations on dedicated servers will need to use the updated API call or be configured manually via the OVHcloud US Control Panel (Manager). Customers still using personal templates should ensure they have migrated to the new OS installation method. For more information and assistance, please review our support guide: https://support.us.ovhcloud.com/hc/en-us/articles/40842755153171-End-of-life-for-personal-installation-templates

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Maintenances Last 7 Days

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