OVH Cloud Logo Back to OVHCloud.com
System Status Page
Active Incident

Updated a few seconds ago

Potential False Server Downtime AlertsOperational

Incident Status

Operational

Components

Hosted Private Cloud: Disaster Recovery, Hosted Private Cloud: Dedicated Cloud, Public Cloud Services: Cloud Instances, Public Cloud Services: Object Storage, Public Cloud Services: Block Storage, Public Cloud Services: Archive Storage, Servers: Dedicated Servers, OVHcloud Control Panel, Public Cloud Services: Virtual Private Servers, Public Cloud Services: Managed Kubernetes Service, Identity, Security & Operations: Key Management Service

Locations

OVH US Services, Servers, Public Cloud Services, Hosted Private Cloud


April 10, 2025 16:38 UTC
[Monitoring] The issue causing potential false downtime alerts related to the recent monitoring system updates has now been resolved. Our teams are currently monitoring the situation closely. Thank you for your patience.

April 10, 2025 16:35 UTC
[Identified] We are aware that customers may have received false alerts regarding server downtime during the recent updates to our internal network monitoring systems. This change has been rolled back. Our engineering teams are investigating the root cause and working to resolve any remaining false alerting. Customer traffic is not believed to be impacted at this time. We will provide further updates as they become available.
vRack Installation Order ErrorDegraded Performance

Incident Status

Degraded Performance

Components

OVHcloud Control Panel

Locations

OVH US Services


March 4, 2025 19:39 UTC
[Identified] While ordering a new vRack, customers will encounter an error during payment. [409 ]: "payment already exists" US.manager-Request-ID vRacks do not create a charge for the customer and the order completes despite the error. We are currently working on resolving this issue.
[GLOBAL][Object Storage] - Amazon S3 SDK compatibility inconsistencies with Object Storage Standard/High PerformanceOperational

Incident Status

Operational

Components

Public Cloud Services: Object Storage

Locations

OVH US Services, Public Cloud Services


April 23, 2025 20:25 UTC
[Identified] Update : We have completed our development and the fix is ​​currently being tested in our Q&A process.Testing process is especially long to prevent any regression while fixing the issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

April 6, 2025 23:25 UTC
[Identified] Our teams are still working on fix.

March 12, 2025 16:49 UTC
[Investigating] Our teams are still working on fix. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

March 3, 2025 18:13 UTC
[Identified] We have determined the origin of the incident affecting our Object Storage S3 offer. Here are some supplementary details : Start time : 02/028/2025 00:00 UTC Impacted Service(s) : Object Storage S3 Customers Impact : Requests to our Object Storage endpoint could return the error "InvalidArgument", on different Object operations. Root Cause : Following a recent AWS SDK upgrade, this issue is due to a new checksum enforcement in those SDKs. Unsupported headers are: - x-amz-content-sha256 with value STREAMING-UNSIGNED-PAYLOAD-TRAILER - x-amz-sdk-checksum-algorithm with value CRC32 Workaround : A workaround is to downgrade the version, until the feature is implemented on our side. Max supported versions: - boto3 1.35.99 - legacy aws cli 1.36.40 - aws cli 2.22.35 - aws-sdk-go 1.72.3 - aws-sdk-java 2.29.52 - aws-sdk-js-v3 3.726.1 - aws-sdk-net 3.7.962.0 - aws-sdk-php 3.336.15 - aws-sdk-ruby 1.177.0 Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Hosted Private Cloud: Disaster Recovery




Operational

Hosted Private Cloud: Dedicated Cloud




Operational

Public Cloud Services: Cloud Instances




Operational

Public Cloud Services: Object Storage




Operational

Public Cloud Services: Block Storage




Operational

Public Cloud Services: Archive Storage




Operational

Servers: Dedicated Servers




Operational

OVHcloud Control Panel




Operational

Public Cloud Services: Virtual Private Servers




Operational

Public Cloud Services: Managed Kubernetes Service




Operational

Identity, Security & Operations: Key Management Service




Operational

Locations

Scheduled Maintenance

API Routes Migration 2025-04-28Planned Maintenance

Schedule

April 28, 2025 07:30 - 10:00 UTC

Components

OVHcloud Control Panel

Locations

OVH US Services

Description

As part of our ongoing core infrastructure migration project, we will be migrating the infrastructure powering all the API routes that are either used by you in our APIv6 directly or indirectly using our OVHcloud US Control Panel (Manager). 2025-04-28, 07:30 - 10:00 UTC The following API calls will be affected during this change: POST /ip/{ip}/move/ POST /ip/{ip}/park/ POST /dedicated/server/{serviceName}/ola/aggregation/ POST /dedicated/server/{serviceName}/ola/reset/ POST /vrack/{serviceName}/dedicatedServerInterface/ DELETE /vrack/{serviceName}/dedicatedServerInterface/{dedicatedServerInterface}/ POST /dedicated/server/{serviceName}/virtualMac/ POST /dedicated/server/{serviceName}/virtualMac/{macAddress}/virtualAddress/ DELETE /dedicated/server/{serviceName}/virtualMac/{macAddress}/virtualAddress/{ipAddress}/ With these API routes being migrated during this time, the following OVHcloud Control Panel (Manager) features will be expected to run slowly or throw errors: us.ovhcloud.com/manager/#/dedicated/ip us.ovhcloud.com/manager/#/dedicated/server/*/ us.ovhcloud.com/manager/#/dedicated/server/*/interfaces The overall summary of this project is available here: support.us.ovhcloud.com/hc/en-us/articles/39883873608467-API-Migrations-Spring-2025
Ongoing Maintenance: Enhancing Gaming Security FeaturesPlanned Maintenance

Schedule

April 28, 2025 14:00 - 22:00 UTC

Components

Servers: Dedicated Servers, OVHcloud Control Panel

Locations

OVH US Services, Servers

Description

As part of our commitment to providing a secure and high quality gaming experience, we are performing ongoing maintenance on our security infrastructure. This work includes upgrading our systems to the latest versions, which will bring performance improvements, address existing issues, and enable new security features. During this maintenance window, you may experience brief periods of service impact as we deploy these enhancements. Our teams are working diligently to minimize any potential impact and ensure a smooth transition. We appreciate your understanding as we continuously invest in our infrastructure to deliver a robust and reliable gaming environment. Should you have any questions, contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
API Routes Migration 2025-04-29 (VAC)Planned Maintenance

Schedule

April 29, 2025 07:30 - 10:00 UTC

Components

OVHcloud Control Panel

Locations

OVH US Services, Servers

Description

As part of our ongoing core infrastructure migration project, we will be migrating the infrastructure powering all the API routes that are either used by you in our APIv6 directly or indirectly using our OVHcloud US Control Panel (Manager). 2025-04-29, 07:30 - 10:00 UTC The following API calls will be affected during this change: GET /networkDefense/vac/event GET /networkDefense/vac/traffic With these API routes being migrated during this time, the following OVHcloud Control Panel (Manager) features will be expected to run slowly or throw errors: us.ovhcloud.com/manager/#/dedicated/network-security/ The overall summary of this project is available here: support.us.ovhcloud.com/hc/en-us/articles/39883873608467-API-Migrations-Spring-2025 Reference: CHG-59593
API Routes Migration 2025-04-29 (vRack & IP)Planned Maintenance

Schedule

April 29, 2025 07:30 - 10:00 UTC

Components

OVHcloud Control Panel

Locations

OVH US Services, Public Cloud Services

Description

As part of our ongoing core infrastructure migration project, we will be migrating the infrastructure powering all the API routes that are either used by you in our APIv6 directly or indirectly using our OVHcloud US Control Panel (Manager). 2025-04-29, 07:30 - 10:00 UTC The following API calls will be affected during this change: GET /vrack/{serviceName}/eligibleServices POST /vrack/{serviceName}/ip GET /order/cart/{cartId}/ip POST /order/cart/{cartId}/ip v1 branches of the following: /ip/ With these API routes being migrated during this time, the following OVHcloud Control Panel (Manager) features will be expected to run slowly or throw errors: us.ovhcloud.com/manager/#/dedicated/vrack us.ovhcloud.com/manager/#/dedicated/ip The overall summary of this project is available here: support.us.ovhcloud.com/hc/en-us/articles/39883873608467-API-Migrations-Spring-2025 Reference: CHG-59591
API Routes Migration 2025-04-29 (IPLB)Planned Maintenance

Schedule

April 29, 2025 07:30 - 10:00 UTC

Components

OVHcloud Control Panel

Locations

OVH US Services, Public Cloud Services, Hosted Private Cloud

Description

As part of our ongoing core infrastructure migration project, we will be migrating the infrastructure powering all the API routes that are either used by you in our APIv6 directly or indirectly using our OVHcloud US Control Panel (Manager). 2025-04-29, 07:30 - 10:00 UTC The following API calls will be affected during this change: v1 branches of the following: /ipLoadbalancing/ With these API routes being migrated during this time, the following OVHcloud Control Panel (Manager) features will be expected to run slowly or throw errors: us.ovhcloud.com/manager/#/dedicated/iplb The overall summary of this project is available here: support.us.ovhcloud.com/hc/en-us/articles/39883873608467-API-Migrations-Spring-2025 Reference: CHG-59592
API Routes Migration 2025-04-30 (OCC)Planned Maintenance

Schedule

April 30, 2025 07:30 - 10:00 UTC

Components

OVHcloud Control Panel

Locations

OVH US Services, Public Cloud Services, Hosted Private Cloud

Description

As part of our ongoing core infrastructure migration project, we will be migrating the infrastructure powering all the API routes that are either used by you in our APIv6 directly or indirectly using our OVHcloud US Control Panel (Manager). 2025-04-30, 07:30 - 10:00 UTC The following API calls will be affected during this change: v1 branches of the following: /ovhCloudConnect/ With these API routes being migrated during this time, the following OVHcloud Control Panel (Manager) features will be expected to run slowly or throw errors: us.ovhcloud.com/manager/#/dedicated/cloud-connect/ The overall summary of this project is available here: support.us.ovhcloud.com/hc/en-us/articles/39883873608467-API-Migrations-Spring-2025 Reference: CHG-59595
API Routes Migration 2025-04-30 (vRack)Planned Maintenance

Schedule

April 30, 2025 07:30 - 10:00 UTC

Components

OVHcloud Control Panel

Locations

OVH US Services, Public Cloud Services, Hosted Private Cloud

Description

As part of our ongoing core infrastructure migration project, we will be migrating the infrastructure powering all the API routes that are either used by you in our APIv6 directly or indirectly using our OVHcloud US Control Panel (Manager). 2025-04-30, 07:30 - 10:00 UTC The following API calls will be affected during this change: v1 branches of the following: /vrack/ /dedicatedCloud/{serviceName}/vrack /dedicated/server/{serviceName}/vrack /order/cart/{cartId}/vrack /cloud/project/{serviceName}/vrack With these API routes being migrated during this time, the following OVHcloud Control Panel (Manager) features will be expected to run slowly or throw errors: us.ovhcloud.com/manager/#/dedicated/vrack us.ovhcloud.com/manager/#/dedicated/cloud-connect/*/overview/vrack/associate us.ovhcloud.com/manager/dedicated/#/server/*/interfaces/bandwidth-private-order us.ovhcloud.com/manager/#/dedicated/server/*/interfaces/detach us.ovhcloud.com/manager/#/dedicated/vrack/order us.ovhcloud.com/manager/#/public-cloud/pci/projects/*/private-networks The overall summary of this project is available here: support.us.ovhcloud.com/hc/en-us/articles/39883873608467-API-Migrations-Spring-2025 Reference: CHG-59590
Public Cloud - Managed Private Registry UpgradePlanned Maintenance

Schedule

May 6, 2025 08:30 - 16:30 UTC

Components

Public Cloud Services: Managed Kubernetes Service

Locations

Public Cloud Services

Description

As part of our continuous improvement plan, maintenance is scheduled on our Managed Private Registry in US-EAST-VA-1. During the upgrade, Harbor will be set to read-only mode (only pull allowed) for 1 to 2 minutes.
[Vint Hill] Network Switch Maintenance Notification 05/07/2025 08.00.00 PM ESTPlanned Maintenance

Schedule

May 7, 2025 12:00 - 16:00 UTC

Components

Servers: Dedicated Servers

Locations

OVH US Services, Servers

Description

Please be advised that the OVH US Network team will implement scheduled maintenance to upgrade the software release version on the Bare Metal Network infrastructure at our Vint Hill Data Center. This maintenance will improve routing scenarios for applicable infrastructure at the data center level. During the upgrade, no impact is expected for the customers. Should you have any questions contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
"rescue-customer" image to be deprecatedPlanned Maintenance

Schedule

June 23, 2025 08:00 - 12:00 UTC

Components

Servers: Dedicated Servers

Locations

OVH US Services, Servers

Description

The new "rescue12-customer" image has replaced the old "rescue-customer" image and will be deprecated on 6/23/2025. The new Debian-12-based customer rescue is currently available for all customers to use.

3

Incidents Last 7 Days

6

Maintenances Last 7 Days

10

Upcoming Maintenances