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Active Incident

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[US][Network] - Backbone Incident NotificationDegraded Performance

Incident Status

Degraded Performance

Components

Network Services

Locations

HIL, VIN


September 30, 2025 16:53 UTC
[Investigating] We continue to experience disruptions to our network services in the Miami/Los Angeles PoP. We are continuously implementing measures to ensure improved operations, Our dedicated team is actively working to resolve the issue as a top priority. We will push updates to those who have reported impact via your Support incident as information becomes available. We are committed to restoring service quickly and appreciate your patience and understanding.

September 26, 2025 15:44 UTC
[Monitoring] Our team is closely monitoring the infrastructure to ensure stability. A full review is underway, and we are committed to maintaining reliable service for all customers. For the latest information, please continue to check this status post.

September 25, 2025 21:36 UTC
[Investigating] Ongoing issues are currently being investigated with the Miami point of presence.

September 25, 2025 20:21 UTC
[Monitoring] We have identified an issue within our Miami point of presence which has currently been mitigated. We are currently monitoring for stability.

September 25, 2025 19:36 UTC
[Investigating] We are investigating network issues on the US backbone.

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Operational

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Operational

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Operational

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Operational

Network Services




Operational

Identity, Security & Operations




Operational

OVHcloud US Website Services




Operational

Support Services




Operational

Scheduled Maintenance

2025-10-20 Scheduled Rack Migration - ERIPlanned Maintenance

Schedule

October 20, 2025 09:00 - 10:30 UTC

Components

Bare Metal Services

Locations

ERI

Description

We will be performing scheduled rack migrations in the ERI data center. This work is part of ongoing improvements to ensure stability and long-term performance. Schedule for 2025-10-20: Window 1: 09:00 - 10:30 UTC Racks: E102G14 to ERI0102C01A Impact: Services will be unavailable for approximately 90 minutes during each window while network assets are decommissioned and recommissioned. This work is necessary to prevent larger issues and ensure continued reliability. Customers directly affected by this maintenance have been contacted via support tickets with further details. Updates will be posted here as the maintenance progresses.
Planned Maintenance Event - Hillsboro Data CenterPlanned Maintenance

Schedule

October 21, 2025 13:00 - October 25, 2025 00:00 UTC

Components

Bare Metal Services, Virtual Private Services, Public Cloud Services, Private Cloud Services, Network Services

Locations

HIL, US-WEST-OR-1

Description

Location: Hillsboro Data Center Start Time: October 21, 2025 – 06:00 AM PDT Type: Medium Voltage Maintenance As part of our scheduled infrastructure maintenance, we will be performing Medium Voltage maintenance at our Hillsboro Data Center. During this window, generators will carry the facility load to ensure continuous operation. Impact: No service impact is expected.
2025-10-28 Scheduled Rack Migration - ERIPlanned Maintenance

Schedule

October 28, 2025 07:00 - 09:30 UTC

Components

Bare Metal Services

Locations

ERI

Description

We will be performing scheduled rack migrations in the ERI data center. This work is part of ongoing improvements to ensure stability and long-term performance. Schedule for 2025-10-28: Window 1: 07:00 – 08:30 UTC Racks: E102F07 to ERI0102B02C Window 2: 08:00 – 09:30 UTC Racks: E102G09 to ERI0102B03A Impact: Services will be unavailable for approximately 90 minutes during each window while network assets are decommissioned and recommissioned. This work is necessary to prevent larger issues and ensure continued reliability. Customers directly affected by this maintenance have been contacted via support tickets with further details. Updates will be posted here as the maintenance progresses.
2025-10-28 Scheduled Rack Migration - SGPPlanned Maintenance

Schedule

October 28, 2025 11:00 - 17:00 UTC

Components

Bare Metal Services

Locations

SGP

Description

As part of our ongoing infrastructure improvements, a scheduled server migration will take place on 2025-10-28, between 11:00 and 17:00 UTC. During this maintenance window, directly impacted customers may experience service interruptions of up to 6 hours while the migration is performed. Our teams will be working to minimize downtime and ensure all services return to full operation as soon as possible. Please note that directly affected customers have been contacted individually via support tickets with further details.
2025-10-29 Scheduled Rack Migration - ERIPlanned Maintenance

Schedule

October 29, 2025 07:00 - 09:30 UTC

Components

Bare Metal Services

Locations

ERI

Description

We will be performing scheduled rack migrations in the ERI data center. This work is part of ongoing improvements to ensure stability and long-term performance. Schedule for 2025-10-29: Window 1: 07:00 – 08:30 UTC Racks: E102G07 to ERI0102B03C Window 2: 08:00 – 09:30 UTC Racks: E102H09 to ERI0102C03A Impact: Services will be unavailable for approximately 90 minutes during each window while network assets are decommissioned and recommissioned. This work is necessary to prevent larger issues and ensure continued reliability. Customers directly affected by this maintenance have been contacted via support tickets with further details. Updates will be posted here as the maintenance progresses.
[VintHill] Network Switch Maintenance Notification Planned Maintenance

Schedule

October 30, 2025 00:00 - 03:00 UTC

Components

Bare Metal Services, Virtual Private Services, Public Cloud Services, Network Services

Locations

VIN, US-EAST-VA-1

Description

Please be advised that the OVH US Network team will implement scheduled maintenance to upgrade the software release version on the IPMI Network infrastructure at our VintHill Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the upgrade IPMI connectivity for the racks below will be unavailable. Affected Racks: V118B16 V118A10 V118B11 V118B10 V118A02 V118B04 V118B02 V118B03 V118B01 V119D27 V119D22 V119D21 V119D16 V119D12 V119D11 V119D11 V119C21 V119C17 V119C01 V119B15 V119B03 V119A27 V119A25 V119A21 V119A17 V119A09 V119A06 V119A05 V119A04 V118B18 Should you have any questions contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
2025-11-03 Scheduled Rack Migration - ERIPlanned Maintenance

Schedule

November 3, 2025 09:00 - 10:30 UTC

Components

Bare Metal Services

Locations

ERI

Description

We will be performing scheduled rack migrations in the ERI data center. This work is part of ongoing improvements to ensure stability and long-term performance. Schedule for 2025-11-03: Window 1: 09:00 – 10:30 UTC Racks: E102G06 to ERI0102A05B Impact: Services will be unavailable for approximately 90 minutes during each window while network assets are decommissioned and recommissioned. This work is necessary to prevent larger issues and ensure continued reliability. Customers directly affected by this maintenance have been contacted via support tickets with further details. Updates will be posted here as the maintenance progresses.
2025-11-04 Scheduled Rack Migration - ERIPlanned Maintenance

Schedule

November 4, 2025 08:00 - 09:30 UTC

Components

Bare Metal Services

Locations

ERI

Description

We will be performing scheduled rack migrations in the ERI data center. This work is part of ongoing improvements to ensure stability and long-term performance. Schedule for 2025-11-04: Window 1: 08:00 – 09:30 UTC Racks: E102H06 to ERI0102C04A Impact: Services will be unavailable for approximately 90 minutes during each window while network assets are decommissioned and recommissioned. This work is necessary to prevent larger issues and ensure continued reliability. Customers directly affected by this maintenance have been contacted via support tickets with further details. Updates will be posted here as the maintenance progresses.
2025-11-05 Scheduled Rack Migration - ERIPlanned Maintenance

Schedule

November 5, 2025 08:00 - 10:30 UTC

Components

Bare Metal Services

Locations

ERI

Description

We will be performing scheduled rack migrations in the ERI data center. This work is part of ongoing improvements to ensure stability and long-term performance. Schedule for 2025-11-05: Window 1: 08:00 – 09:30 UTC Racks: E102H03 to ERI0102C05A Window 2: 09:00 - 10:30 UTC Racks: E102H02 to ERI0102C05B Impact: Services will be unavailable for approximately 90 minutes during each window while network assets are decommissioned and recommissioned. This work is necessary to prevent larger issues and ensure continued reliability. Customers directly affected by this maintenance have been contacted via support tickets with further details. Updates will be posted here as the maintenance progresses.
End of support of Kubernetes Load Balancer(IOLB)Planned Maintenance

Schedule

November 6, 2025 09:00 - 17:00 UTC

Components

Public Cloud Services

Locations

US-EAST-VA-1, US-WEST-OR-1

Description

As part of our continuous improvement policy. We are communicating the End of Support (EoS) and End of Sale (EoS) for Kubernetes Load Balancers in Managed Kubernetes Service (MKS). This change is tied to our release of MKS v1.34 on November 6, 2025. According to our lifecycle policy, we support only the three most recent versions: v1.34 v1.33 v1.32 As a result, v1.31 will be deprecated. This is the final version that supports creation of Kubernetes Load Balancers. Thank you for your understanding.
[ATL][Network] - Backbone Maintenance NotificationPlanned Maintenance

Schedule

November 6, 2025 23:30 - November 7, 2025 01:30 UTC

Components

Public Cloud Services, Network Services

Locations

US-EAST-LZ-ATL-A

Description

Service improvement: As part of our continuous improvement policy, our teams will be doing maintenance on network equipment in the Atlanta POP to improve general performance. Service impact : During this scheduled maintenance, the Atlanta Local Zone will be operating in a state of degraded performance. This scheduled maintenance affects: Infrastructure || Backbone. Should you have any questions, contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
2025-11-12 Scheduled Rack Migration - ERIPlanned Maintenance

Schedule

November 12, 2025 07:00 - 08:30 UTC

Components

Bare Metal Services

Locations

ERI

Description

We will be performing scheduled rack migrations in the ERI data center. This work is part of ongoing improvements to ensure stability and long-term performance. Schedule for 2025-11-12: Window 1: 07:00 – 08:30 UTC Racks: E102G07 to ERI0102B03C Impact: Services will be unavailable for approximately 90 minutes during each window while network assets are decommissioned and recommissioned. This work is necessary to prevent larger issues and ensure continued reliability. Customers directly affected by this maintenance have been contacted via support tickets with further details. Updates will be posted here as the maintenance progresses.
[GLOBAL][Dedicated Servers] - Debian 13/Proxmox 9 installation changes for UEFI boot serversPlanned Maintenance

Schedule

November 12, 2025 10:00 - 13:00 UTC

Components

Bare Metal Services

Locations

BHS, ERI, GRA, HIL, LIM, RBX, SBG, SGP, SYD, VIN, WAW, YNM, YYZ

Description

As part of our continuous improvement plan, a change is scheduled on the installation process for Debian 13 and Proxmox VE 9 installation on UEFI Dedicated servers.
[GLOBAL][Containers & Orchestration] - End of life Kubernetes 1.29Planned Maintenance

Schedule

November 24, 2025 08:00 - November 26, 2025 17:00 UTC

Components

Public Cloud Services

Locations

US-EAST-VA-1, US-WEST-OR-1

Description

As part of our continuous improvement plan, maintenance is scheduled on our Managed Kubernetes Service. Service impact : Customers have to anticipate this maintenance in order to adapt to the new Kubernetes version. Service improvement : As part of our continuous improvement policy, customers using Kubernetes version 1.29 will be migrated to version 1.30. Thank you for your understanding.

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