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Active Incident

Updated a few seconds ago

Nutanix cluster not accessable via Control Plane for US customers.Degraded Performance

Incident Status

Degraded Performance

Components

Servers: Dedicated Servers

Locations

Servers


April 3, 2025 20:23 UTC
[Investigating] Customers may not be able to access Nutanix cluster via control plane. However Nutanix cluster can be managed though Prism Central. We are actively investigating the cause of the issue and working to resolve it as quickly as possible.
[HIL1/CHI] Backbone Infrastructure - Network Incident Operational

Incident Status

Operational

Components

Hosted Private Cloud: Disaster Recovery, Hosted Private Cloud: Dedicated Cloud, Public Cloud Services: Cloud Instances, Public Cloud Services: Object Storage, Public Cloud Services: Block Storage, Public Cloud Services: Archive Storage, Servers: Dedicated Servers, OVHcloud Control Panel, Public Cloud Services: Virtual Private Servers, Public Cloud Services: Managed Kubernetes Service, Identity, Security & Operations: Key Management Service

Locations

OVH US Services, Servers, Public Cloud Services, Hosted Private Cloud


April 4, 2025 01:11 UTC
[Identified] OVHcloud support staff have identified multiple fiber cuts on the US backbone. Customer traffic has been rerouted to avoid impact but higher then normal network latency might be seen until the fiber cuts have been repaired.

April 3, 2025 14:16 UTC
[Investigating] An incident is in progress on our backbone infrastructure. Here is detail for this incident : Service impact : Customers might experience increased latency on the US backbone between Vinthill and Hillsboro datacenters. Ongoing actions : Investigating Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident. We apologize for the inconvenience and thank you for your understanding.
vRack Installation Order ErrorDegraded Performance

Incident Status

Degraded Performance

Components

OVHcloud Control Panel

Locations

OVH US Services


March 4, 2025 19:39 UTC
[Identified] While ordering a new vRack, customers will encounter an error during payment. [409 ]: "payment already exists" US.manager-Request-ID vRacks do not create a charge for the customer and the order completes despite the error. We are currently working on resolving this issue.
[GLOBAL][Object Storage] - Amazon S3 SDK compatibility inconsistencies with Object Storage Standard/High PerformanceOperational

Incident Status

Operational

Components

Public Cloud Services: Object Storage

Locations

OVH US Services, Public Cloud Services


March 12, 2025 16:49 UTC
[Investigating] Our teams are still working on fix. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

March 3, 2025 18:13 UTC
[Identified] We have determined the origin of the incident affecting our Object Storage S3 offer. Here are some supplementary details : Start time : 02/028/2025 00:00 UTC Impacted Service(s) : Object Storage S3 Customers Impact : Requests to our Object Storage endpoint could return the error "InvalidArgument", on different Object operations. Root Cause : Following a recent AWS SDK upgrade, this issue is due to a new checksum enforcement in those SDKs. Unsupported headers are: - x-amz-content-sha256 with value STREAMING-UNSIGNED-PAYLOAD-TRAILER - x-amz-sdk-checksum-algorithm with value CRC32 Workaround : A workaround is to downgrade the version, until the feature is implemented on our side. Max supported versions: - boto3 1.35.99 - legacy aws cli 1.36.40 - aws cli 2.22.35 - aws-sdk-go 1.72.3 - aws-sdk-java 2.29.52 - aws-sdk-js-v3 3.726.1 - aws-sdk-net 3.7.962.0 - aws-sdk-php 3.336.15 - aws-sdk-ruby 1.177.0 Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Hosted Private Cloud: Disaster Recovery




Operational

Hosted Private Cloud: Dedicated Cloud




Operational

Public Cloud Services: Cloud Instances




Operational

Public Cloud Services: Object Storage




Operational

Public Cloud Services: Block Storage




Operational

Public Cloud Services: Archive Storage




Operational

Servers: Dedicated Servers




Operational

OVHcloud Control Panel




Operational

Public Cloud Services: Virtual Private Servers




Operational

Public Cloud Services: Managed Kubernetes Service




Operational

Identity, Security & Operations: Key Management Service




Operational

Locations

Scheduled Maintenance

[Hillsboro] Network Switch Maintenance Notification 04/03/2025 8PM PTPlanned Maintenance

Schedule

April 4, 2025 03:00 - 08:00 UTC

Components

Servers: Dedicated Servers

Locations

OVH US Services, Servers

Description

Please be advised that the OVH US Network team will implement scheduled maintenance to upgrade the software release version on the Bare Metal Network infrastructure at our Hillsboro Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the upgrade, no impact is expected for the customers
Migration of Synchronous Public Endpoint Frontends (e.g api.us.ovhcloud.com, us.ovhcloud.com/manager or us.ovhcloud.com/engine/api)Planned Maintenance

Schedule

April 7, 2025 12:00 - April 8, 2025 14:00 UTC

Components

Hosted Private Cloud: Disaster Recovery, Hosted Private Cloud: Dedicated Cloud, Public Cloud Services: Cloud Instances, Public Cloud Services: Object Storage, Public Cloud Services: Block Storage, Public Cloud Services: Archive Storage, Servers: Dedicated Servers, OVHcloud Control Panel, Public Cloud Services: Virtual Private Servers, Public Cloud Services: Managed Kubernetes Service, Identity, Security & Operations: Key Management Service

Locations

OVH US Services, Servers, Public Cloud Services, Hosted Private Cloud

Description

We will migrate our core infrastructure from the BHS (Beauharnois) data center to the VIN (Vint Hill) data center. This phase of the project will begin on Monday 2025-04-07 and will be completed on Tuesday 2025-04-08. During these two dates, please be informed of the impact described below - • Monday 2025-04-07: Customers may experience temporary latency in the OVHcloud US Control Panel (Manager) performance throughout the day. Errors are not expected, but if any are returned please contact support with your errors. • Tuesday 2025-04-08, 07:00 – 14:00 UTC: We will migrate our front web interfaces such as: - us.ovhcloud.com - us.ovhcloud.com/manager - us.ovhcloud.com/engine Customers will experience total unavailability of their OVHcloud US Control Panel (Manager), order funnel, any APIv6 calls that require an account lookup to return their end result - such as to return a list of bare metal services for a specific account number, etc. This change is 8 hours in totality and total unavailability may be shorter than the full change window above. Should you need sales or support during this change window, our email case creation remains accessible by emailing support@us.ovhcloud.com. If you are an Enterprise Support client, our phone support remains available to you.
Zerto UpgradesPlanned Maintenance

Schedule

April 14, 2025 03:00 - April 21, 2025 03:00 UTC

Components

Hosted Private Cloud: Disaster Recovery

Locations

Hosted Private Cloud

Description

Please be advised that we will be carrying out maintenance to upgrade delivered Zerto appliances to version 10.0u6 Service impact : Zerto replication will be momentarily paused during the upgrade.
API Routes Migration 2025-04-14Planned Maintenance

Schedule

April 14, 2025 07:30 - 10:00 UTC

Components

OVHcloud Control Panel

Locations

OVH US Services, Servers, Public Cloud Services, Hosted Private Cloud

Description

As part of our ongoing core infrastructure migration project, we will be migrating the infrastructure powering all the API routes that are either used by you in our APIv6 directly or indirectly using our OVHcloud US Control Panel (Manager). Monday 2025-04-14, 07:30-10:00 UTC The following API calls will be affected during this change: ⁃ GET /services/{serviceId}/consumption/* ⁃ GET /me/consumption/usage/* ⁃ GET /me/credit/* ⁃ POST /me/credit/code With these API routes being migrated during this time, the following OVHcloud Control Panel (Manager) features will be expected to run slowly or throw errors: ⁃ Product Catalog - https://us.ovhcloud.com/manager/#/catalog/ ⁃ Billing - https://us.ovhcloud.com/manager/#/dedicated/billing/history ⁃ Public Cloud Projects - https://us.ovhcloud.com/manager/#/public-cloud/pci/projects The overall summary of this project is available here: https://support.us.ovhcloud.com/hc/en-us/articles/39883873608467-API-Migrations-Spring-2025
[Public Cloud] Managed Private Registry UpgradePlanned Maintenance

Schedule

April 16, 2025 08:00 - 16:00 UTC

Components

Public Cloud Services: Managed Kubernetes Service

Locations

Public Cloud Services

Description

As part of our continuous improvement plan, an upgrade is scheduled on our Managed Private Registry. The update to Harbor version 2.10 will put the service in read-only mode (only "Pull" operations will be allowed) for approximately 1 to 2 minutes.
"rescue-customer" image to be deprecatedPlanned Maintenance

Schedule

April 20, 2025 11:00 - 19:00 UTC

Components

Servers: Dedicated Servers

Locations

OVH US Services, Servers

Description

The new "rescue12-customer" image has replaced the old "rescue-customer" image and will be deprecated on 4/20/2025. The new Debian-12-based customer rescue is currently available for all customers to use.
OVHcloud PCI IPv6 config updatePlanned Maintenance

Schedule

April 22, 2025 01:00 - April 25, 2025 11:00 UTC

Components

Public Cloud Services: Cloud Instances, Public Cloud Services: Virtual Private Servers

Locations

Public Cloud Services

Description

As part of our continuous improvement plan, we will be performing maintenance on OpenStack public network services globally from 2025-04-22 01:00 through 2025-04-25 11:00 UTC. This maintenance will update the IPv6 network metadata information provided to instances. Instances using Debian 10 and Debian 11 images will not be able to configure IPv6 automatically, and manual IPv6 configuration may be required. For guidance, please refer to our documentation here: https://support.us.ovhcloud.com/hc/en-us/articles/21181835497875-Configuring-IPv6-on-a-Public-Cloud-Instance

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Maintenances Last 7 Days

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