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Active Incident

Updated a few seconds ago

Set Default SSH Keys Per ServerPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Servers: Dedicated Servers

Locations

Servers



May 28, 2024 21:28 UTC
[Monitoring] As part of our ongoing commitment to enhance your server management experience, we have improved the "default SSH key" feature to act on a per server basis. Customers can now leverage the PUT /dedicated/server/{serviceName} API call to set your desired SSH public key with the "rescueSshKey" property. In addition, we have already migrated all customers' old default key to be each of their servers' default key. Currently, when rebooting to rescue mode, the Manager UI will automatically populate the SSH key text box with the server's default key. However, please note that the SSH key text box will not be automatically populated when performing an OS installation.

Incident Status

Operational

Components

Hosted Private Cloud: Disaster Recovery, Hosted Private Cloud: Dedicated Cloud, Public Cloud Services: Cloud Instances, Public Cloud Services: Object Storage, Public Cloud Services: Block Storage, Public Cloud Services: Archive Storage, Servers: Dedicated Servers, OVHcloud Control Panel, Public Cloud Services: Virtual Private Servers, Public Cloud Services: Managed Kubernetes Service

Locations

OVH US Services, Servers, Public Cloud Services, Hosted Private Cloud



May 24, 2024 12:19 UTC
[Investigating] There is a fiber cut on the OVH US backbone. Some customers might experience latency between BHS and CHI. Our technical teams are currently working with our provider to solve the incident.

Hosted Private Cloud: Disaster Recovery




Operational

Hosted Private Cloud: Dedicated Cloud




Operational

Public Cloud Services: Cloud Instances




Operational

Public Cloud Services: Object Storage




Operational

Public Cloud Services: Block Storage




Operational

Public Cloud Services: Archive Storage




Operational

Servers: Dedicated Servers




Operational

OVHcloud Control Panel




Operational

Public Cloud Services: Virtual Private Servers




Operational

Public Cloud Services: Managed Kubernetes Service




Operational

Locations

Scheduled Maintenance

Schedule

May 30, 2024 17:00 - May 31, 2024 01:00 UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

The Hillsboro Data Center will be performing a monthly run of the generators. Potential impact Description: There is no expected Impact. If you notice anything please reach out to our support here: Support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support
ESXi Host UpgradesPlanned Maintenance

Schedule

June 3, 2024 13:30 - June 7, 2024 23:00 UTC

Components

Hosted Private Cloud: Dedicated Cloud

Locations

Hosted Private Cloud

Description

This change is to facilitate ESXi Host upgrades to the latest build for a CVE. Some customers may need to have affinity rules disabled to facilitate host reboots.

Schedule

June 4, 2024 12:30 - June 5, 2024 12:30 UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Change number: ServiceNow CHG-58705 Short Description V101B08 cooling maintenance. Communications Type: Info Risk: 3 - Medium Datacenter: VH Planned Start: 06-04-2024 08.30 ET (12.30 UTC) Planned End: 06-05-2024 08.30 ET (12.30 UTC) Potential impact Description: There is no expected Impact, however, risk exists for rack V101B08. If you notice anything please reach out to our support here: Support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support

Schedule

June 5, 2024 12:30 - June 6, 2024 12:30 UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Change number: ServiceNow CHG-58706 Short Description V101B09 cooling maintenance. Communications Type: Info Risk: 3 - Medium Datacenter: VH Planned Start: 06-05-2024 08.30 ET (12.30 UTC) Planned End: 06-06-2024 08.30 ET (12.30 UTC) Potential impact Description: There is no expected Impact, however, risk exists for rack V101B09. If you notice anything please reach out to our support here: Support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support

Schedule

June 6, 2024 09:00 - 09:30 UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Due to Broadcom's acquisition of VMware, Broadcom has decided to end the general availability of their Free vSphere Hypervisor (ESXi). OVHcloud will remove all ESXi images from our Operating System Template Catalog for our BareMetal Dedicated Servers on June, 6th 2024. Please note that this change will not impact your current servers utilizing ESXi images. However, you will not be able to reinstall your current server or install a new server using any of the ESXi templates previously provided by OVHcloud. For more information on Broadcom’s decision to end general availability of its Free Edition vSphere images, please refer to their Knowledge Base article:https://knowledge.broadcom.com/external/article?legacyId=2107518

Schedule

June 6, 2024 12:30 - June 7, 2024 12:30 UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Change number: ServiceNow CHG-58746 Short Description V117A02 cooling maintenance. Communications Type: Info Risk: 3 - Medium Datacenter: VH Planned Start: 06-06-2024 08.30 ET (12.30 UTC) Planned End: 06-07-2024 08.30 ET (12.30 UTC) Potential impact Description: There is no expected Impact, however, risk exists for rack V. If you notice anything please reach out to our support here: Support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support

Schedule

June 11, 2024 12:30 - June 12, 2024 12:30 UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Change number: ServiceNow CHG-58730 Short Description V116B03 cooling maintenance. Communications Type: Info Risk: 3 - Medium Datacenter: VH Planned Start: 06-11-2024 08.30 ET (12.30 UTC) Planned End: 06-12-2024 08.30 ET (12.30 UTC) Potential impact Description: There is no expected Impact, however, risk exists for rack V116B03. If you notice anything please reach out to our support here: Support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support

Schedule

June 12, 2024 12:30 - June 13, 2024 12:30 UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Change number: ServiceNow CHG-58731 Short Description V115A14 cooling maintenance. Communications Type: Info Risk: 3 - Medium Datacenter: VH Planned Start: 06-12-2024 08.30 ET (12.30 UTC) Planned End: 06-13-2024 08.30 ET (12.30 UTC) Potential impact Description: There is no expected Impact, however, risk exists for rack V115A14. If you notice anything please reach out to our support here: Support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support

Schedule

June 19, 2024 07:00 - 16:00 UTC

Components

Public Cloud Services: Managed Kubernetes Service

Locations

Public Cloud Services

Description

Service impact : No impact except for apps that do not support the new version. Service improvement : As Kubernetes 1.24 comes to the end of its life, we will be migrating to the next version (1.25). To anticipate any changes in the Kubernetes 1.24 API towards more recent versions, we recommend that you consult the official documentation at https://kubernetes.io/blog/2022/08/04/upcoming-changes-in-kubernetes-1-25/ This scheduled maintenance affects: Containers & Orchestration || Managed Kubernetes Service (US-EAST-VA-1, US-WEST-OR-1). Should you have any questions, contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support

Schedule

June 24, 2024 01:00 - 02:00 UTC

Components

Servers: Dedicated Servers

Locations

OVH US Services

Description

OVHCloud Service Event: As part of our continuous improvement policy regarding our infrastructure, we will be changing the boot firmware of legacy boot servers in our Vint Hill and Hillsboro Data Centers from Syslinux to iPXE. UEFI boot servers are not affected by the change. [DATA CENTER] Hillsboro Vint Hill OVH Cloud Service Event Window: Start: [06-24-2024 01:00 PM UTC] End: [06-24-2024 02:00 PM UTC] Reference: [CHG-58683] Expected Impact: While we do not expect any impact, if you notice anything regarding the inability to boot to your disk or a failed Operating System install, please reach out to our Support Team. - Your OVHCloud Team Need Support? Click here https://us.ovhcloud.com/support

Schedule

July 9, 2024 08:30 - 08:45 UTC

Components

Servers: Dedicated Servers

Locations

OVH US Services, Servers

Description

Service impact : None Service improvement : As part of our continuous improvement policy about IPXE (open-source implementation of the Preboot eXecution Environment), the following API calls will be definitely removed: Removal of all IPXE customer scripts (linked to their nic via API calls under /me/ipxeScript) Removal of remaining GET/DELETE /me/ipxeScript API calls Customers can still use that feature by using the "bootScript" key within the PUT /dedicated/server/{serviceName} API call: see documentation for more details. https://support.us.ovhcloud.com/hc/en-us/articles/26228176216851-Configure-a-Custom-iPXE-Script-to-Boot-Your-Server-from-the-OVHcloud-API This scheduled maintenance affects: Dedicated Servers || Operating System (Zone Europe, Zone APAC, Zone Canada).

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