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Planned Maintenance In Progress

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Dedicated Server - Issues Adding SPLA Licenses via ManagerDegraded Performance

Incident Status

Degraded Performance

Components

Servers: Dedicated Servers

Locations

Servers


May 26, 2023 3:02PM UTC
[Identified] Please be advised that OVHcloud is aware of an issue affecting adding SPLA licenses via the Manager Portal. When trying to add an SPLA license to your dedicated server after previously revoking another SPLA license, customers are experiencing an error. Impact: • Manager Portal Error Only Symptoms - Message displayed • "You cannot add any more SPLA licences on this server. You must revoke one first" Next Steps • A fix is being worked on. • Meanwhile, customers are able to workaround this issue by using the customer API to add a license - https://api.us.ovhcloud.com/console/#/dedicated/server/%7BserviceName%7D/spla~POST Additional Information and Support: • If you experience any additional issues during this time, Please contact OVHCloud US Support —> https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVHcloud-US-Support
Dedicated Server - Manager - BandwidthPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Servers: Dedicated Servers

Locations

OVH US Services


June 5, 2023 3:59PM UTC
[Identified] Our team is still validating the fix but we are hopeful to have it in place soon.

May 19, 2023 3:25PM UTC
[Identified] We have identified the issue preventing the bandwidth from properly showing. We expect a fix to be applied as soon as possible.

May 10, 2023 4:20PM UTC
[Investigating] We are currently investigating an issue seen in manager with bandwidth not properly showing the updated speed upon upgrading. We have verified bandwidth options are currently being properly reflected on the backend while we continue to look into the issue with the manager portal. As a workaround you can us the following dedicated API call to retrieve you bandwitdth settings: GET /dedicated/server/{serviceName}/specifications/network
Dedicated Server - Rescue Mode - Authentication Method: SSH keyOperational

Incident Status

Operational

Components

Servers: Dedicated Servers

Locations

OVH US Services, Servers


April 14, 2023 1:23AM UTC
[Identified] When using rescue mode the email that should contain the temporary password is not being properly sent and instead the email will state the authentication method as being "SSH key (chosen during installation)". The current work around is to setup an SSH key and set it to default by clicking the key icon after saving your key: - https://us.ovhcloud.com/manager/#/dedicated/billing/autorenew/ssh Instructions -https://support.us.ovhcloud.com/hc/en-us/articles/115001588250-SSH-Key-Management
[VA1/OR1][Public cloud]]End of life for Kubernetes 1.20Planned Maintenance

Description

Service impact : No impact except for the apps that do not support the new version (1.21). Service improvement : The aim of this maintenance is to upgrade deprecated clusters to a supported newer version (1.21).

Components

Public Cloud Services: Managed Kubernetes Service

Locations

Public Cloud Services

Schedule

March 21, 2023 9:00AM - March 23, 2023 6:00PM UTC


April 25, 2023 5:03PM UTC
[Update] maintenance completed.
PCC customers SSL Gateway server upgradesPlanned Maintenance

Description

Please be advised that the OVH US has scheduled a planned maintenance event to work on PCC customers SSL Gateway servers. The Gateway or any calls through the Gateway will not be available during this maintenance. We estimate your gateway and access to your Hosted Private Cloud management interface, will be unavailable for approximately 2 hours of this window.

Components

Hosted Private Cloud: Dedicated Cloud

Locations

Hosted Private Cloud

Schedule

June 5, 2023 1:00PM - June 19, 2023 11:00PM UTC


June 5, 2023 1:00PM UTC
[Update] Scheduled maintenance is starting.
Rack maintenance for V115B09 - Vint Hill Datacenter Planned Maintenance

Description

Change number: ServiceNow CHG-57700 Short description V115B09 cooling maintenance. Type: Urgent Risk: 4 - Low Datacenter: VH Planned start: 2023-06-08 08:00:00 EDT Planned end: 2023-06-08 18:00:00 EDT Potential impact: Servers, Rack cooling Potential impact Description: There is no expected impact. If you notice anything please reach out to our support here: support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVHcloud-US-Support

Components

Servers: Dedicated Servers

Locations

Servers

Schedule

June 8, 2023 12:00PM - 10:00PM UTC


June 8, 2023 12:00PM UTC
[Update] Scheduled maintenance is starting.

Hosted Private Cloud: Disaster Recovery




Operational

Hosted Private Cloud: Dedicated Cloud




Operational

Public Cloud Services: Cloud Instances




Operational

Public Cloud Services: Object Storage




Operational

Public Cloud Services: Block Storage




Operational

Public Cloud Services: Archive Storage




Operational

Servers: Dedicated Servers




Planned Maintenance

OVHcloud Control Panel




Operational

Public Cloud Services: Virtual Private Servers




Operational

Public Cloud Services: Managed Kubernetes Service




Operational

Locations

Scheduled Maintenance

Scheduled maintenance impacting manager and apiPlanned Maintenance

Schedule

June 12, 2023 9:00PM - 9:15PM UTC

Components

OVHcloud Control Panel

Locations

OVH US Services, Public Cloud Services, Hosted Private Cloud

Description

We have a scheduled maintenance that will cause manager and the api to be inaccessible for a short period of time, approximately 10 mins. If you have any issues or questions please contact OVHcloud support. https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVHcloud-US-Support
[GLOBAL][ManagedKubernetesService] Managed nodes OS upgrades for clusters in NO DOWNTIME policy update configurationPlanned Maintenance

Schedule

June 13, 2023 8:30AM - June 15, 2023 4:00PM UTC

Components

Public Cloud Services: Managed Kubernetes Service

Locations

Public Cloud Services

Description

Service impact : No impact is expected but you should have enough nodes in your K8S cluster to allow a rolling upgrade of them and to absorb a rescheduling of your workload without downtime. Service improvement : As part of our continuous improvement policy of our services, we will upgrade all public cloud instances (a.k.a. nodes) managed by the MKS team and running in your Kubernetes clusters to upgrade them from the operating system Ubuntu 18.04.06 LTS version to the Ubuntu 22.04.02 LTS version. Only clusters with an upgrade policy set to "NO DOWNTIME" are targeted by this maintenance. To prevent non wanted upgrade on services configured in NO DOWNTIME mode, we leave it up to the customers more time to manage this upgrade by themselves. But, as the Ubuntu 18.04 LTS support will be disabled on the 31/05/2023, be aware that in case of critical vulnerability, we kept the right to force upgrade impacted services to patch as soon as possible vulnerable managed control planes and nodes.
Scheduled Network Switch Maintenance Notification 06/13/2023 08:00 PM PT Planned Maintenance

Schedule

June 14, 2023 3:00AM - 6:00AM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Please be advised that The OVHcloud US Network Operations team will implement scheduled maintenance to upgrade the software release version on the Bare Metal Network infrastructure at our Hillsboro Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the upgrade, we expect there will be no customer impact. Racks affected: HIL0114B03A HIL0114B01A H113A15 H113A13 H113A10 H113A09 H113A08 H113A07 H113A05 H113A03 H113A02 H113A01 H108B14 H108B13 H108B12 H108B11 H108B10 H108B05 H108B04 H108B03 H108B02 H108B01 H108A02 HIL0114B00 HIL0114A00 H113B00 H113A00 H108A09 H111A06 H108A02 H108A03 H108A01 H108B00 H108A00 Reference: CHG-57558
Scheduled Network Switch Maintenance Notification 06/13/2023 08:00 PM PT Planned Maintenance

Schedule

June 14, 2023 3:00AM - 6:00AM UTC

Components

Hosted Private Cloud: Disaster Recovery, Hosted Private Cloud: Dedicated Cloud, Public Cloud Services: Cloud Instances, Public Cloud Services: Object Storage, Public Cloud Services: Block Storage, Public Cloud Services: Archive Storage, Servers: Dedicated Servers, OVHcloud Control Panel, Public Cloud Services: Virtual Private Servers, Public Cloud Services: Managed Kubernetes Service

Locations

OVH US Services, Servers, Public Cloud Services, Hosted Private Cloud

Description

Please be advised that The OVHcloud US Network Operations team will implement scheduled maintenance to upgrade the software release version on the Core Network infrastructure at our Hillsboro Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the upgrade, we expect there will be no customer impact.
Rack maintenance for V112A11 - Vint Hill DatacenterPlanned Maintenance

Schedule

June 15, 2023 12:00PM - 2:00PM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Change number: ServiceNow CHG-57688 Short description V112A11 power maintenance. Type: Urgent Risk: 4 - Low Datacenter: VH Planned start: 2023-06-15 08:00:00 EDT Planned end: 2023-06-15 10:00:00 EDT Potential impact: Servers, Rack power Potential impact Description: This maintenance will be performed in a 2-hour maintenance window. Power to this entire rack and your server(s) will be shut off and will remain shut off for the entire duration of the change. If you have any questions please reach out to our support here: support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVHcloud-US-Support
Scheduled Network Switch Maintenance Notification 06/15/2023 08:00 PM EST Planned MaintenancePlanned Maintenance

Schedule

June 16, 2023 12:00AM - 6:00AM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Please be advised that The OVHcloud US Network Operations team will implement scheduled maintenance to upgrade the software release version on the Bare Metal Network infrastructure at our VintHill Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the upgrade, we expect there will be no customer impact. Racks affected: V119B00 V119A00 V112A00 V112B00 V118B00 V118A00 V102B16 V103A12 V102B10 V104B00 V104A00 V103A15 V103A14 V102B08 V102B04 V103A11 V119E13 V119E12 V119D27 V119D22 V119D21 V119D16 V119D12 V119D10 V119D11 V119C21 V119C17 V119C01 V119B15 V119B03 V119A25 V119A27 V119A21 V119A17 V119A09 V119A05 V119A04 V119A06 V112A06 V112B17 V112B11 V112B10 V112B05 V112B06 V112B04 V112B03 V112B02 V112B01 V104A17 V118B16 V118A10 V118B11 V118B10 V118A02 V118B04 V118B02 V118B03 V118B01 V104A09 V104A10 V104A08 V104B16 V118B18 V104B15 V104B14 V104B13 V104B07 V104B08 V104B12 V104B04 V104B10 V104B01 V104B02 V104B03 V104B05 V104B09 V104B11 V104B06 Reference: CHG-57559
Planned Maintenance Event- OVH US - Hillsboro, ORPlanned Maintenance

Schedule

June 19, 2023 2:00PM - June 21, 2023 11:00PM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

We will be performing switch gear maintenance during the week of June 19 June 2023. The data center will operate on generators during the duration of the change.
Scheduled Network Switch Maintenance Notification 06/20/2023 08:00 PM ETPlanned Maintenance

Schedule

June 21, 2023 12:00AM - 4:00AM UTC

Components

Hosted Private Cloud: Disaster Recovery, Hosted Private Cloud: Dedicated Cloud, Public Cloud Services: Cloud Instances, Public Cloud Services: Object Storage, Public Cloud Services: Block Storage, Public Cloud Services: Archive Storage, Servers: Dedicated Servers, OVHcloud Control Panel, Public Cloud Services: Virtual Private Servers, Public Cloud Services: Managed Kubernetes Service

Locations

OVH US Services, Servers, Public Cloud Services, Hosted Private Cloud

Description

Please be advised that The OVHcloud US Network Operations team will implement scheduled maintenance to upgrade the software release version on the Core Network infrastructure at our Vint Hill Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the upgrade, we expect there will be no customer impact.
Scheduled Network Switch Maintenance Notification 06/21/2023 08:00 PM EST Planned Maintenance

Schedule

June 22, 2023 12:00AM - 4:00AM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Please be advised that The OVHcloud US Network Operations team will implement scheduled maintenance to replace a defective vRack switch in rack V112A12. We expect to have the replacement completed in less than 1 hour. During the switch replacement, connectivity via vRack will be unavailable.
Scheduled Network Switch Maintenance Notification 06/21/2023 08:00 PM PT Planned Maintenance

Schedule

June 22, 2023 3:00AM - 7:00AM UTC

Components

Public Cloud Services: Cloud Instances, Public Cloud Services: Object Storage, Public Cloud Services: Block Storage, Public Cloud Services: Archive Storage

Locations

Public Cloud Services

Description

Please be advised that The OVHcloud US Network Operations team will implement scheduled maintenance to migrate the PCI/VPS network architecture at our Hillsboro Data Center. During the migration, we expect there will be no customer impact.
Scheduled Network Switch Maintenance Notification 06/28/2023 08:00 PM ESTPlanned Maintenance

Schedule

June 29, 2023 12:00AM - 4:00AM UTC

Components

Public Cloud Services: Cloud Instances, Public Cloud Services: Object Storage, Public Cloud Services: Block Storage, Public Cloud Services: Archive Storage

Locations

Public Cloud Services

Description

Please be advised that The OVHcloud US Network Operations team will implement scheduled maintenance to migrate the PCI/VPS network architecture at our Vint Hill Data Center. During the migration, we expect there will be no customer impact.
Scheduled Network Switch Maintenance Notification 06/28/2023 08:00 PM PT Planned Maintenance

Schedule

June 29, 2023 3:00AM - 6:00AM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Please be advised that The OVHcloud US Network Operations team will implement scheduled maintenance to replace a defective IPMI switch in rack HIL0114B05B. We expect to have the replacement completed in less than 1 hour. During the IPMI switch replacement, connectivity via IPMI will be unavailable.
Rack maintenance for V101A16 - Vint Hill Datacenter Planned Maintenance

Schedule

June 29, 2023 12:00PM - 2:00PM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Change number: ServiceNow CHG-57706 Short description V101A16 power maintenance. Type: Urgent Risk: 4 - Low Datacenter: VH Planned start: 2023-06-29 08:00:00 EDT Planned end: 2023-06-29 10:00:00 EDT Potential impact: Servers, Rack power Potential impact Description: This maintenance will be performed in a 2-hour maintenance window. Power to this entire rack and your server(s) will be shut off and will remain shut off for the entire duration of the change. If you have any questions please reach out to our support here: support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVHcloud-US-Support
Scheduled Network Switch Maintenance Notification 07/05/2023 08:00 PM EST Planned Maintenance

Schedule

July 6, 2023 12:00AM - 3:00AM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Please be advised that The OVHcloud US Network Operations team will implement scheduled maintenance to replace a defective IPMI switch in the racks listed below. We expect to have the replacement completed in less than 1 hour. During the IPMI switch replacement, connectivity via IPMI will be unavailable. Racks Affected: V102A13 V102A14 V102A15 V102A16 V102A17 V102A18

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Incidents Last 7 Days

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Maintenances Last 7 Days

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