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Issue Processing Orders with $0.00 Payment AmountDegraded Performance

Incident Status

Degraded Performance

Components

Bare Metal Services

Locations

HIL, VIN


June 24, 2025 19:08 UTC
[Investigating] We've identified an issue affecting the processing of orders with a total amount of $0.00. These orders are unable to complete the payment step in the standard order funnel, preventing successful checkout. Our team is actively working to resolve the issue. Workaround: If an order ID has already been generated, it is possible to manually complete the payment using the following API calls: GET /me/order/{orderId}/paymentMethods - to retrieve the payment ID POST /me/order/{orderId}/pay - to complete the payment manually We will provide updates as we make progress on a permanent fix. Thank you for your patience.
[GLOBAL][Object Storage] - Amazon S3 SDK compatibility inconsistencies with Object Storage Standard/High PerformanceOperational

Incident Status

Operational

Components

Public Cloud Services

Locations

US-EAST-VA-1, US-WEST-OR-1, US-EAST-LZ-ATL-A, US-EAST-LZ-BOS-A, US-EAST-LZ-CHI-A, US-EAST-LZ-DAL-A, US-EAST-LZ-MIA-A, US-EAST-LZ-NYC-A, US-WEST-LZ-DEN-A, US-WEST-LZ-LAX-A, US-WEST-LZ-PAO-A, US-WEST-LZ-SEA-A, US-CENTRAL-LZ-SLC-A


May 27, 2025 16:59 UTC
[Identified] Please find below an update on the situation: Update : As you know, a aws SDKs upgrade added a new cheksum enforcement. This upgrade leads in return of "InvalidArgument" on different Object operations. Since then, our development team has been working hard on support for this new checksum. This takes time because these developments affect data integrity checks. We are therefore taking every possible precaution by adding numerous Q&A tests to ensure that the fix's deployment is carried out without any impact. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

April 23, 2025 20:25 UTC
[Identified] Update : We have completed our development and the fix is ​​currently being tested in our Q&A process.Testing process is especially long to prevent any regression while fixing the issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

April 6, 2025 23:25 UTC
[Identified] Our teams are still working on fix.

March 12, 2025 16:49 UTC
[Investigating] Our teams are still working on fix. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

March 3, 2025 18:13 UTC
[Identified] We have determined the origin of the incident affecting our Object Storage S3 offer. Here are some supplementary details : Start time : 02/028/2025 00:00 UTC Impacted Service(s) : Object Storage S3 Customers Impact : Requests to our Object Storage endpoint could return the error "InvalidArgument", on different Object operations. Root Cause : Following a recent AWS SDK upgrade, this issue is due to a new checksum enforcement in those SDKs. Unsupported headers are: - x-amz-content-sha256 with value STREAMING-UNSIGNED-PAYLOAD-TRAILER - x-amz-sdk-checksum-algorithm with value CRC32 Workaround : A workaround is to downgrade the version, until the feature is implemented on our side. Max supported versions: - boto3 1.35.99 - legacy aws cli 1.36.40 - aws cli 2.22.35 - aws-sdk-go 1.72.3 - aws-sdk-java 2.29.52 - aws-sdk-js-v3 3.726.1 - aws-sdk-net 3.7.962.0 - aws-sdk-php 3.336.15 - aws-sdk-ruby 1.177.0 Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Ongoing Maintenance: Enhancing Gaming Security Features Planned Maintenance

Description

As part of our commitment to providing a secure and high quality gaming experience, we are performing ongoing maintenance on our security infrastructure. This work includes upgrading our systems to the latest versions, which will bring performance improvements, address existing issues, and enable new security features. During this maintenance window, you may experience brief periods of service impact as we deploy these enhancements. Our teams are working diligently to minimize any potential impact and ensure a smooth transition. We appreciate your understanding as we continuously invest in our infrastructure to deliver a robust and reliable gaming environment. Should you have any questions, contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support

Components

Bare Metal Services, Virtual Private Services, Public Cloud Services, Private Cloud Services, Network Services, Identity, Security & Operations, OVHcloud US Website Services, Support Services

Locations

BHS, ERI, GRA, HIL, LIM, RBX, SBG, SGP, SYD, VIN, WAW, YNM, YYZ, US-EAST-VA-1, US-WEST-OR-1, US-EAST-LZ-ATL-A, US-EAST-LZ-BOS-A, US-EAST-LZ-CHI-A, US-EAST-LZ-DAL-A, US-EAST-LZ-MIA-A, US-EAST-LZ-NYC-A, US-WEST-LZ-DEN-A, US-WEST-LZ-LAX-A, US-WEST-LZ-PAO-A, US-WEST-LZ-SEA-A, US-CENTRAL-LZ-SLC-A, Chat, Email, Phones, APIv6, X (Formerly Twitter), Order Funnel - Cart, OVHcloud US Control Panel (Manager), LDP (Logs Data Platform), KMS (Key Management Services), IAM (Identity Access Management), System Status Page, us.ovhcloud.com

Schedule

May 21, 2025 07:00 - 16:00 UTC


May 21, 2025 12:24 UTC
[Update] Scheduled maintenance is starting.
Veeam Enterprise Manager UpgradePlanned Maintenance

Description

We will be upgrading our Veeam Enterprise Manager. Customers should not expect any impact during this maintenance. Our Support team is available for any questions or concerns.

Components

Private Cloud Services

Locations

VIN

Schedule

June 26, 2025 12:00 - July 2, 2025 00:00 UTC


June 26, 2025 13:54 UTC
[Update] Scheduled maintenance is starting.

Bare Metal Services




Operational

Virtual Private Services




Operational

Public Cloud Services




Operational

Private Cloud Services




Planned Maintenance

Network Services




Operational

Identity, Security & Operations




Operational

OVHcloud US Website Services




Operational

Support Services




Operational

Scheduled Maintenance

[US][Network] - Backbone Maintenance NotificationPlanned Maintenance

Schedule

July 10, 2025 23:00 - July 11, 2025 03:00 UTC

Components

Network Services

Locations

US-WEST-LZ-DEN-A

Description

Service impact : The Denver localzone will be unreachable for 1 hour during the isolation of the Denver POP. Service improvement : As part of our continuous improvement policy, our teams will be doing maintenance on network equipment in Denver POP to improve general performance. This scheduled maintenance affects: Infrastructure || Backbone. Should you have any questions, contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
[Hillsboro] Network Switch Maintenance NotificationPlanned Maintenance

Schedule

July 17, 2025 03:00 - 07:00 UTC

Components

Bare Metal Services

Locations

HIL

Description

Please be advised that the OVH US Network team will implement scheduled maintenance to replace a defective network switch on the Bare Metal Network infrastructure at our Hillsboro Data Center. This replacement will restore network redundancy to the rack listed below. During the device replacement, no impact is expected for the customers who have set the aggregation (OLA configured). Otherwise, clients who have not defined the aggregation will have their servers temporarily unreachable for 45 minutes during the maintenance. Racks affected: H111B11 Should you have any questions, contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
Personal OS Install Templates, Full Decommissioning 2025-10-07Planned Maintenance

Schedule

October 7, 2025 08:30 - 08:45 UTC

Components

Bare Metal Services

Locations

BHS, ERI, GRA, HIL, LIM, RBX, SBG, SGP, SYD, VIN, WAW, YNM, YYZ

Description

All personal installation templates and associated data will be permanently removed on Tuesday 2025-10-07 as part of our decommissioning process. After this date, custom OS installations on dedicated servers will need to use the updated API call or be configured manually via the OVHcloud US Control Panel (Manager). Customers still using personal templates should ensure they have migrated to the new OS installation method. For more information and assistance, please review our support guide: https://support.us.ovhcloud.com/hc/en-us/articles/40842755153171-End-of-life-for-personal-installation-templates

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Incidents Last 7 Days

3

Maintenances Last 7 Days

3

Upcoming Maintenances

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