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Active Incident

Updated a few seconds ago

IPv4 Address Exhaustion at the Hillsboro DataCenterOperational

Incident Status

Operational

Components

Hosted Private Cloud: Disaster Recovery, Hosted Private Cloud: Dedicated Cloud, Public Cloud Services: Cloud Instances, Public Cloud Services: Object Storage, Public Cloud Services: Block Storage, Public Cloud Services: Archive Storage, Servers: Dedicated Servers, Customer Order Portal, Public Cloud Services: Virtual Private Servers

Locations

OVH US Services, Servers, Public Cloud Services, Hosted Private Cloud


September 9, 2021 8:28PM UTC
[Investigating] Impact: • Customers located in the Hillsboro DataCenter will be unable to order additional IPv4 addresses.
Network Issues - Vint HillPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Hosted Private Cloud: Disaster Recovery, Hosted Private Cloud: Dedicated Cloud, Public Cloud Services: Cloud Instances, Public Cloud Services: Object Storage, Public Cloud Services: Block Storage, Public Cloud Services: Archive Storage, Servers: Dedicated Servers, Customer Order Portal, Public Cloud Services: Virtual Private Servers

Locations

OVH US Services, Servers, Public Cloud Services, Hosted Private Cloud


September 24, 2021 2:43PM UTC
[Identified] The OVH support teams are still working with our network vendor to resolve this issue. Some of our peering connections to other providers in Ashburn, Virginia are still isolated so customers might still see increased network latency depending on their location. If you are experiencing any issues outside of network latency, please contact our Support team by raising a case in your OVHcloud Control Panel or accessing chat.

September 22, 2021 3:55PM UTC
[Identified] The OVH support teams are still working with our network vendor to resolve this issue. Some of our peering connections to other providers in Ashburn, Virginia are still isolated so customers might still see increased network latency depending on their location. If you are experiencing any issues outside of network latency, please contact our Support team by raising a case in your OVHcloud Control Panel or accessing chat.

September 18, 2021 2:50PM UTC
[Identified] The OVH support teams are still working with our network vendor to resolve this issue. Some of our peering connections to other providers in Ashburn, Virginia are still isolated so customers might still see increased network latency depending on their location. If you are experiencing any issues outside of network latency, please contact our Support team by raising a case in your OVHcloud Control Panel or accessing chat.

September 10, 2021 5:57PM UTC
[Identified] The OVH support teams are still working with our network vendor to resolve this issue. Some of our peering connections to other providers in Ashburn, Virginia are still isolated so customers might still see increased network latency depending on their location. If you are experiencing any issues outside of network latency, please contact our Support team by raising a case in your OVHcloud Control Panel or accessing chat.

September 7, 2021 12:34PM UTC
[Identified] The OVH support teams are working with our network vendor to resolve this issue. Some of our peering connections to other providers in Ashburn, Virginia are still isolated so customers might still see increased network latency depending on their location. If you are experiencing any issues outside of network latency, please contact our Support team by raising a case in your OVHcloud Control Panel or accessing chat.

September 1, 2021 12:37PM UTC
[Identified] The OVH support teams are still working on resolving this issue. At this time, customers might still see increased network latency. If you are experiencing any issues outside of network latency, please contact our Support team by raising a case in your OVHcloud Control Panel or accessing chat.

August 30, 2021 2:20PM UTC
[Identified] The issue is not fully resolved but impact is isolated to only increased latency at this time. If you are experiencing any issues outside of latency, please contact our Support team by raising a case in your OVHcloud Control Panel or accessing chat.

August 27, 2021 10:03PM UTC
[Identified] Our backbone team has mitigated the issue. The traffic is being rerouted. As a result of being rerouted, there may be some latency impact. The issue is not fully resolved but impact is isolated to only latency at this time. • If you are experiencing any issues outside of latency, please contact our Support team by raising a case in your OVHcloud Control Panel or accessing chat.

August 27, 2021 9:09PM UTC
[Investigating] OVHcloud Incident Please be advised that OVHcloud is aware of a network issue affecting customers in South America to services in the following locations: Vint Hill Data Center Impacted: • Customers in South America are experiencing network drops/increased latency to services in the Vint Hill Data Center Additional Information and Support: • Network Operations Engineers are working to identify and resolve this issue. • Support is aware. If you have already raised an incident with us, OVHcloud will notify you upon service restoration

August 27, 2021 12:17PM UTC
[Identified] Our backbone team has mitigated the issue. The traffic is being rerouted. As a result of being rerouted, there may be some latency impact. The issue is not fully resolved but impact is isolated to only latency at this time. • If you are experiencing any issues outside of latency, please contact our Support team by raising a case in your OVHcloud Control Panel or accessing chat.

August 27, 2021 11:57AM UTC
[Investigating] We are starting to see network services normalize for some VintHill traffic. For others you may experience latency until the issues is fully resolved. OVHcloud is working to resolve the root cause.

August 27, 2021 11:16AM UTC
[Investigating] OVHcloud Incident Please be advised that OVHcloud is aware of a network issue affecting all services in the following locations: Vint Hill Data Center Impacted: • At least one or more servers in this DC are currently experiencing service disruption. Additional Information and Support: • Network Operations Engineers are working to identify and resolve this issue. • Support is aware. If you have already raised an incident with us, OVHcloud will notify you upon service restoration.

Hosted Private Cloud: Disaster Recovery




Partial Service Disruption

Hosted Private Cloud: Dedicated Cloud




Partial Service Disruption

Public Cloud Services: Cloud Instances




Partial Service Disruption

Public Cloud Services: Object Storage




Partial Service Disruption

Public Cloud Services: Block Storage




Partial Service Disruption

Public Cloud Services: Archive Storage




Partial Service Disruption

Servers: Dedicated Servers




Partial Service Disruption

Customer Order Portal




Partial Service Disruption

Public Cloud Services: Virtual Private Servers




Partial Service Disruption

Locations

Scheduled Maintenance

Dedicated Cloud Minor vCenter UpgradesPlanned Maintenance

Schedule

August 7, 2021 1:00AM - September 30, 2021 1:00AM UTC

Components

Hosted Private Cloud: Disaster Recovery, Hosted Private Cloud: Dedicated Cloud

Locations

Hosted Private Cloud

Description

Please be advised of a planned maintenance event to upgrade customer Dedicated Cloud environments' vCenter Server Appliances minor sub build. Affected customers will be notified via email of the pending maintenance and the maintenance start time for their respective Dedicated Cloud Environments. Customers are able to track the maintenance progress in their OVHCloud Control Panel, via the 'Operations' tab in the 'Hosted Private Cloud / Bare Metal Cloud' section. In this interface, you can also change the date that the maintenance is carried out, if the date provided is not convenient. Maintenance window to be closed after all environments successfully completed.
Electrical Maintenance - Hillsboro Data CenterPlanned Maintenance

Schedule

September 27, 2021 1:00PM - September 29, 2021 3:00AM UTC

Components

Hosted Private Cloud: Disaster Recovery, Hosted Private Cloud: Dedicated Cloud, Public Cloud Services: Cloud Instances, Public Cloud Services: Object Storage, Public Cloud Services: Block Storage, Public Cloud Services: Archive Storage, Servers: Dedicated Servers, Customer Order Portal, Public Cloud Services: Virtual Private Servers

Locations

OVH US Services, Servers, Public Cloud Services, Hosted Private Cloud

Description

Please be advised that OVHcloud US has scheduled a planned maintenance event, which will affect the following Data Center: OVH US - Hillsboro, OR OVH US Service Event Window Start: 2021/09/27 1:00 PM UTC End: 2021/09/29 3:00 AM UTC Impacted: Data center power redundancy is reduced during this time. Brief loss of IPMI connectivity expected. Not Impacted: No server outages are expected.
Electrical Maintenance - Vint Hill DatacenterPlanned Maintenance

Schedule

September 29, 2021 10:00AM - September 30, 2021 12:00AM UTC

Components

Hosted Private Cloud: Disaster Recovery, Hosted Private Cloud: Dedicated Cloud, Public Cloud Services: Cloud Instances, Public Cloud Services: Object Storage, Public Cloud Services: Block Storage, Public Cloud Services: Archive Storage, Servers: Dedicated Servers, Customer Order Portal, Public Cloud Services: Virtual Private Servers

Locations

OVH US Services, Servers, Public Cloud Services, Hosted Private Cloud

Description

Please be advised that OVHcloud US has scheduled a planned maintenance event, which will affect the following Data Center: OVH US - Vint Hill, VA OVH US Service Event Window Start: 2021/09/29 10:00 AM UTC End: 2021/09/30 12:00 AM UTC Impacted: Data center power redundancy is reduced during this time. Brief loss of IPMI connectivity expected. Not Impacted: No server outages are expected.
Scheduled Network Switch Maintenance Notification 9/30/2021 8PM PTPlanned Maintenance

Schedule

October 1, 2021 3:00AM - 6:00AM UTC

Components

Servers: Dedicated Servers

Locations

OVH US Services, Servers

Description

Please be advised that OVH US Network team has scheduled a planned “Maintenance Window” event and will be performing switch maintenance at the Hillsboro datacenter. During the maintenance, we expect public and private connectivity may drop intermittently, over the timeframe of 15-20 minutes at most. Reference: CHG-55761 Racks Affected: H112B01 Impacted : During the maintenance, we expect public and private connectivity may drop intermittently, over the timeframe of 15-20 minutes at most.

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Incidents Last 7 Days

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Maintenances Last 7 Days

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Upcoming Maintenances