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Planned Maintenance In Progress

Updated a few seconds ago

License - Unable to upgrade LicensesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Servers: Dedicated Servers

Locations

OVH US Services



September 20, 2023 4:23PM UTC
[Identified] To upgrade a license, customers must delete the existing license from the server, and order the new license they want. We are working to improve this.

September 8, 2023 10:15PM UTC
[Investigating] We are currently aware of an issue impacting license upgrades. You will experience issues with attempting to do so until this issue is resolved.

Incident Status

Operational

Components

Servers: Dedicated Servers

Locations

OVH US Services, Servers



April 14, 2023 1:23AM UTC
[Identified] When using rescue mode the email that should contain the temporary password is not being properly sent and instead the email will state the authentication method as being "SSH key (chosen during installation)". The current work around is to setup an SSH key and set it to default by clicking the key icon after saving your key: - https://us.ovhcloud.com/manager/#/dedicated/billing/autorenew/ssh Instructions -https://support.us.ovhcloud.com/hc/en-us/articles/115001588250-SSH-Key-Management

Description

Please be advised of a planned maintenance event to upgrade Dedicated Cloud environments' vCenter Server Appliances minor sub build. Affected customers will be notified via email of the pending maintenance and the maintenance start time for their respective Dedicated Cloud Environments. The infrastructure's administration interface will be unavailable while maintenance is performed. Customers are able to track the maintenance progress in their OVHCloud Control Panel, via the 'Operations' tab in the 'Hosted Private Cloud / Bare Metal Cloud' section. In this interface, you can also change the date that the maintenance is carried out, if the date provided is not convenient. Maintenance window to be closed after all environments successfully completed.

Components

Hosted Private Cloud: Dedicated Cloud

Locations

Hosted Private Cloud

Schedule

February 16, 2024 2:00PM - March 2, 2024 3:00AM UTC



February 16, 2024 2:00PM UTC
[Update] Scheduled maintenance is starting.

Hosted Private Cloud: Disaster Recovery




Operational

Hosted Private Cloud: Dedicated Cloud




Operational

Public Cloud Services: Cloud Instances




Operational

Public Cloud Services: Object Storage




Operational

Public Cloud Services: Block Storage




Operational

Public Cloud Services: Archive Storage




Operational

Servers: Dedicated Servers




Operational

OVHcloud Control Panel




Operational

Public Cloud Services: Virtual Private Servers




Operational

Public Cloud Services: Managed Kubernetes Service




Operational

Locations

Scheduled Maintenance

Schedule

October 16, 2023 8:00AM - 9:00AM UTC

Components

OVHcloud Control Panel

Locations

OVH US Services

Description

Please be advised that OVH IS team has scheduled a planned “Maintenance Window” event and will be performing HA Proxy Load Balancer Upgrade. During the upgrade we do not expect any interruptions. The process is expected to take less than 15 mins.

Schedule

February 27, 2024 2:00PM - February 28, 2024 2:00PM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Change number: ServiceNow CHG-58416 Short Description V102B08 cooling maintenance. Communications Type: Info Risk: 4 - Low Datacenter: VH Planned Start: 02-27-2024 09.00.00 AM EST (02.00.00 PM UTC) Planned End: 02-28-2024 09.00.00 AM EST (02.00.00 PM UTC) Potential impact Description: There is no expected Impact, however, risk exists for rack V102B08. If you notice anything please reach out to our support here: Support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support

Schedule

February 28, 2024 4:00AM - 9:00AM UTC

Components

Public Cloud Services: Object Storage

Locations

OVH US Services, Public Cloud Services

Description

Please be advised that The OVHcloud US Network team will implement a scheduled maintenance to upgrade the software release version on the Public Cloud and VPS Object Storage Network infrastructure at our Vint Hill and Hillsboro Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the upgrade, we expect there will be no customer impact.

Schedule

February 28, 2024 11:00AM - February 29, 2024 2:00AM UTC

Components

Hosted Private Cloud: Dedicated Cloud, Servers: Dedicated Servers

Locations

Servers, Hosted Private Cloud

Description

Change number: ServiceNow CHG-58393 Short Description: Electrical Shutdown for Adding Power feeders for V121 Communications Type: Info Risk: 3 -Moderate Datacenter: VH Planned Start: 02-28-2024 06.00.00 AM EST (11.00.00 AM UTC) Planned End: 02-29-2024 09.00.00 PM EST (02.00.00 AM UTC) Potential impact Description: There is no expected Impact, however, risk exists for racks associated with these Power sources. Systems will still be on With Source B Power and Backed up by Generator. Potential Racks effected: V103B01 - V103B18 V117A07 - V117A18 V116A01 - V116A12 V115A13,14,16,17 V115B10 - V115B18 V118B01 - V118B18 If you notice anything please reach out to our support here: Support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support

Schedule

February 29, 2024 4:00AM - 9:00AM UTC

Components

Public Cloud Services: Object Storage

Locations

OVH US Services, Public Cloud Services

Description

Please be advised that The OVHcloud US Network team will implement a scheduled maintenance to upgrade the software release version on the Public Cloud and VPS Object Storage Network infrastructure at our Vint Hill and Hillsboro Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the upgrade, we expect there will be no customer impact.

Schedule

February 29, 2024 2:00PM - March 4, 2024 10:00PM UTC

Components

Hosted Private Cloud: Dedicated Cloud, Servers: Dedicated Servers

Locations

Servers, Hosted Private Cloud

Description

Change number: ServiceNow CHG-58438 Short Discription: Monthly Generator Run Test. Communications Type: Info Risk: 3-moderate. Datacenter: VH Planned Start: 02-29-2024 09.00.00 AM EST (02.00.00 PM UTC) Planned End: 03-04-2024 05.00.00 PM EST (10.00.00 PM UTC) Potential impact Description: There is no expected Impact, however, risk exists for racks associated with these Power sources. Systems will still be on With Source A Power and Source B Power. If you notice anything please reach out to our support here: Support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support

Schedule

March 1, 2024 4:00AM - 9:00AM UTC

Components

Public Cloud Services: Object Storage

Locations

OVH US Services, Public Cloud Services

Description

Please be advised that The OVHcloud US Network team will implement a scheduled maintenance to upgrade the software release version on the Public Cloud and VPS Object Storage Network infrastructure at our Vint Hill and Hillsboro Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the upgrade, we expect there will be no customer impact.

Schedule

March 5, 2024 9:00AM - 9:45AM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Service impact : None Service improvement : As part of our continuous improvement policy about IPXE (open-source implementation of the Preboot eXecution Environment), the following API calls will be definitely removed: POST /me/ipxeScript PUT /me/ipxeScript/{name} Customers can still use that feature by using the "bootScript" key within the PUT /dedicated/server/{serviceName} API call: see documentation for more details. https://help.ovhcloud.com/csm/en-dedicated-servers-ipxe-scripts?id=kb_article_view&sysparm_article=KB0058505 This scheduled maintenance affects: Dedicated Servers || Operating System (Zone Europe, Zone APAC, Zone Canada).

Schedule

March 5, 2024 2:00PM - March 6, 2024 2:00PM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Change number: ServiceNow CHG-58427 Short Description V119C26 & V119C27 cooling maintenance. Communications Type: Info Risk: 4 - Low Datacenter: VH Planned Start: 03-05-2024 09.00.00 AM EST (02.00.00 PM UTC) Planned End: 03-06-2024 09.00.00 AM EST (02.00.00 PM UTC) Potential impact Description: There is no expected Impact, however, risk exists for rack V119C26 & V119C27. If you notice anything please reach out to our support here: Support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support

Schedule

March 6, 2024 2:00PM - March 7, 2024 2:00PM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Change number: ServiceNow CHG-58429 Short Description V102A02 cooling maintenance. Communications Type: Info Risk: 4 - Low Datacenter: VH Planned Start: 03-06-2024 09.00.00 AM EST (02.00.00 PM UTC) Planned End: 03-07-2024 09.00.00 AM EST (02.00.00 PM UTC) Potential impact Description: There is no expected Impact, however, risk exists for rack V102A02. If you notice anything please reach out to our support here: Support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support

Schedule

March 7, 2024 2:00PM - March 8, 2024 2:00PM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Change number: ServiceNow CHG-58431 Short Description V111A16 cooling maintenance. Communications Type: Info Risk: 4 - Low Datacenter: VH Planned Start: 03-07-2024 09.00.00 AM EST (02.00.00 PM UTC) Planned End: 03-08-2024 09.00.00 AM EST (02.00.00 PM UTC) Potential impact Description: There is no expected Impact, however, risk exists for rack V111A16. If you notice anything please reach out to our support here: Support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support
VMware HCX DecommissionPlanned Maintenance

Schedule

March 12, 2024 1:00PM - 11:00PM UTC

Components

Hosted Private Cloud: Dedicated Cloud

Locations

Hosted Private Cloud

Description

Please be advised of a planned maintenance event to decommission Dedicated Cloud environments' HCX. Affected customers have been notified via email of the pending maintenance and the maintenance start time for their respective Dedicated Cloud Environments. Maintenance window to be closed after all environments successfully completed.

Schedule

March 19, 2024 9:30AM - 9:45AM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Service impact : Some API calls definitely removed. Service improvement : As part of our continuous improvement policy of our servers, this maintenance will enables customers to deploy cloudready images directly on their dedicated server. The following API calls will be definitely removed: GET /dedicated/server/{serviceName}/bringYourOwnImage POST /dedicated/server/{serviceName}/bringYourOwnImage DELETE /dedicated/server/{serviceName}/bringYourOwnImage Customers can still use the Bring Your Own Image (BYOI) feature from the API call POST /dedicated/server/{serviceName}/install/start. More details can be found in the documentation page. This change was required in order to add the new Bring Your Own Linux (BYOLinux) feature. Bring Your Own Image (BYOI) / Bring Your Own Linux (BYOLinux), a comparison sheet - OVHcloud. https://help.ovhcloud.com/csm/en-dedicated-servers-bring-your-own-image-versus-bring-your-own-linux?id=kb_article_view&sysparm_article=KB0061597 This scheduled maintenance affects: Dedicated Servers || Network (BHS, ERI, GRA, LIM, YNM, RBX, SBG, SGP, SYD, WAW, CCH01, IEB01, MR901).

Schedule

March 21, 2024 5:00PM - 11:59PM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

During the maintenance window, the back up generators will be run in succession. No impact is expected to any systems.

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