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Active Incident

Updated a few seconds ago

License - Unable to upgrade cpanel LicensesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Servers: Dedicated Servers

Locations

OVH US Services


September 20, 2023 4:23PM UTC
[Identified] To upgrade a license, customers must delete the existing license from the server, and order the new license they want. We are working to improve this.

September 8, 2023 10:15PM UTC
[Investigating] We are currently aware of an issue impacting cpanel license upgrades. You will experience issues with attempting to do so until this issue is resolved.
Dedicated Server - Rescue Mode - Authentication Method: SSH keyOperational

Incident Status

Operational

Components

Servers: Dedicated Servers

Locations

OVH US Services, Servers


April 14, 2023 1:23AM UTC
[Identified] When using rescue mode the email that should contain the temporary password is not being properly sent and instead the email will state the authentication method as being "SSH key (chosen during installation)". The current work around is to setup an SSH key and set it to default by clicking the key icon after saving your key: - https://us.ovhcloud.com/manager/#/dedicated/billing/autorenew/ssh Instructions -https://support.us.ovhcloud.com/hc/en-us/articles/115001588250-SSH-Key-Management

Hosted Private Cloud: Disaster Recovery




Operational

Hosted Private Cloud: Dedicated Cloud




Operational

Public Cloud Services: Cloud Instances




Operational

Public Cloud Services: Object Storage




Operational

Public Cloud Services: Block Storage




Operational

Public Cloud Services: Archive Storage




Operational

Servers: Dedicated Servers




Operational

OVHcloud Control Panel




Operational

Public Cloud Services: Virtual Private Servers




Operational

Public Cloud Services: Managed Kubernetes Service




Operational

Locations

Scheduled Maintenance

[ERI][Infrastructure] - Electrical maintenance - Room E103Planned Maintenance

Schedule

September 25, 2023 6:00AM - September 29, 2023 6:24PM UTC

Components

Servers: Dedicated Servers, Public Cloud Services: Virtual Private Servers

Locations

OVH US Services, Servers, Public Cloud Services

Description

Service impact : Short interruption of IPMI and Public network. Service improvement : As part of our continuous improvement policy of our infrastructure, we will be doing an electrical maintenance in room E103. This Maintenance will have impacts on the electrical ways A and B. One will be done one day and the other way will be done the day after. Below you can find more details about the impacted racks: List of racks which will have their IPMI access impacted on the 25/09/2023 at 06:00 UTC and at 15:00 UTC: Racks with partial power interruption (10 min) : E103A11, E103A12, E103A13, E103A14, E103A15, E103A16, E103A17, E103A18, E103A19, E103A20 and E103A21 List of racks which will have their IPMI access impacted on the 26/09/2023 at 06:00 UTC and at 15:00 UTC: Racks with partial power interruption (10 min) : E103A11, E103A12, E103A13, E103A14, E103A15, E103A16, E103A17, E103A18, E103A19, E103A20 and E103A21 List of racks which will have their IPMI access and public network impacted on the 27/09/2023 at 06:00 UTC and at 15:00 UTC: Racks with global power interruption (IPMI and Public Network): E103B02, E103B03, E103B04, E103B05, E103B06 and E103B09 Racks with partial power interruption only on IPMI (10 min) : E103D01,E103D02,E103D03,E103D04,E103D05,E103D06,E103D07,E103D08,E103D09,E103D10,E103D11, E103D12, E103B12, E103B15, E103B18 and E103B21 List of racks which will have their IPMI access and public network impacted on the 28/09/2023 at 06:00 UTC and at 15:00 UTC: Racks with global power interruption (IPMI and Public Network): E103B02, E103B03, E103B04, E103B05, E103B06 and E103B09 Racks with partial power interruption (only IPMI) (10 min) : E103D01,E103D02,E103D03,E103D04,E103D05,E103D06,E103D07,E103D08,E103D09,E103D10,E103D11, E103D12, E103B12, E103B15, E103B18 and E103B21
[LIM1 ][Cooling System] - L113B17Planned Maintenance

Schedule

September 26, 2023 11:00AM - 12:00PM UTC

Components

Hosted Private Cloud: Disaster Recovery, Hosted Private Cloud: Dedicated Cloud, Public Cloud Services: Cloud Instances, Public Cloud Services: Object Storage, Public Cloud Services: Block Storage, Public Cloud Services: Archive Storage, Servers: Dedicated Servers, OVHcloud Control Panel, Public Cloud Services: Virtual Private Servers, Public Cloud Services: Managed Kubernetes Service

Locations

OVH US Services, Servers, Public Cloud Services, Hosted Private Cloud

Description

Service impact : The rack will be powered off for 90 minutes. Service improvement : We need to make a change on the cooling system
[LIM1 ][Cooling System] - Rack L121B02Planned Maintenance

Schedule

September 27, 2023 8:00AM - 9:30AM UTC

Components

Hosted Private Cloud: Disaster Recovery, Hosted Private Cloud: Dedicated Cloud, Public Cloud Services: Cloud Instances, Public Cloud Services: Object Storage, Public Cloud Services: Block Storage, Public Cloud Services: Archive Storage, Servers: Dedicated Servers, OVHcloud Control Panel, Public Cloud Services: Virtual Private Servers, Public Cloud Services: Managed Kubernetes Service

Locations

OVH US Services, Servers, Public Cloud Services, Hosted Private Cloud

Description

Service impact : The rack will be powered off for 90 minutes Service improvement : Water manifold replacement
[Vint Hill][Network] - Core Maintenance NotificationPlanned Maintenance

Schedule

September 28, 2023 4:00AM - 10:00AM UTC

Components

Hosted Private Cloud: Disaster Recovery, Hosted Private Cloud: Dedicated Cloud, Public Cloud Services: Cloud Instances, Public Cloud Services: Object Storage, Public Cloud Services: Block Storage, Public Cloud Services: Archive Storage, Servers: Dedicated Servers, OVHcloud Control Panel, Public Cloud Services: Virtual Private Servers, Public Cloud Services: Managed Kubernetes Service

Locations

OVH US Services, Servers, Public Cloud Services, Hosted Private Cloud

Description

Service impact : No impact is expected during this maintenance. Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be performing an upgrade on our core devices. If you notice anything please reach out to our support here: support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVHcloud-US-Support
PCI Network Maintenance - HillsboroPlanned Maintenance

Schedule

October 19, 2023 3:00AM - 7:00AM UTC

Components

Public Cloud Services: Cloud Instances, Public Cloud Services: Virtual Private Servers

Locations

Public Cloud Services

Description

Please be advised that The OVHcloud US Network team will implement a scheduled maintenance to upgrade the software release version on the PCI Network infrastructure at our Hillsboro Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the maintenance, no impact is expected to customers as there is network redundancy is in place.
PCI Network Maintenance - VintHill Planned Maintenance

Schedule

October 26, 2023 12:00AM - 4:00AM UTC

Components

Public Cloud Services: Cloud Instances, Public Cloud Services: Virtual Private Servers

Locations

Public Cloud Services

Description

Please be advised that The OVHcloud US Network team will implement a scheduled maintenance to upgrade the software release version on the PCI Network infrastructure at our VintHill Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the maintenance, no impact is expected to customers as there is network redundancy is in place.

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Maintenances Last 7 Days

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Upcoming Maintenances