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Active Incident and Maintenance

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[US][Network] - Backbone Incident NotificationDegraded Performance

Incident Status

Degraded Performance

Components

Network Services

Locations

HIL, VIN


September 30, 2025 16:53 UTC
[Investigating] Degraded Performance

We continue to experience disruptions to our network services in the Miami/Los Angeles PoP. We are continuously implementing measures to ensure improved operations, Our dedicated team is actively working to resolve the issue as a top priority. We will push updates to those who have reported impact via your Support incident as information becomes available. We are committed to restoring service quickly and appreciate your patience and understanding.

September 26, 2025 15:44 UTC
[Monitoring] Operational

Our team is closely monitoring the infrastructure to ensure stability. A full review is underway, and we are committed to maintaining reliable service for all customers. For the latest information, please continue to check this status post.

September 25, 2025 21:36 UTC
[Investigating] Degraded Performance

Ongoing issues are currently being investigated with the Miami point of presence.

September 25, 2025 20:21 UTC
[Monitoring] Operational

We have identified an issue within our Miami point of presence which has currently been mitigated. We are currently monitoring for stability.

September 25, 2025 19:36 UTC
[Investigating] Degraded Performance

We are investigating network issues on the US backbone.
Planned Maintenance Event - Hillsboro Data CenterPlanned Maintenance

Description

Electrical maintenance is scheduled for Rack H111B05 at the Hillsboro Data Center, starting Friday, 11-07-2025, at 9:00 AM PDT. During this maintenance window, A-side and B-side power will be de-energized one at a time. Since the servers and network devices in H111B05 are dual-sourced, no operational impact is expected during these activities.

Components

Private Cloud Services, Network Services

Locations

HIL

Schedule

November 7, 2025 17:00 - November 11, 2025 01:00 UTC


November 7, 2025 17:00 UTC
[Update] Scheduled maintenance is starting.

Bare Metal Services




Operational

Virtual Private Services




Operational

Public Cloud Services




Operational

Private Cloud Services




Planned Maintenance

Network Services




Planned Maintenance

Identity, Security & Operations




Operational

OVHcloud US Website Services




Operational

Support Services




Operational

Scheduled Maintenance

2025-11-12 Scheduled Rack Migration - ERIPlanned Maintenance

Schedule

November 12, 2025 07:00 - 08:30 UTC

Components

Bare Metal Services

Locations

ERI

Description

We will be performing scheduled rack migrations in the ERI data center. This work is part of ongoing improvements to ensure stability and long-term performance. Schedule for 2025-11-12: Window 1: 07:00 – 08:30 UTC Racks: E102G07 to ERI0102B03C Impact: Services will be unavailable for approximately 90 minutes during each window while network assets are decommissioned and recommissioned. This work is necessary to prevent larger issues and ensure continued reliability. Customers directly affected by this maintenance have been contacted via support tickets with further details. Updates will be posted here as the maintenance progresses.
[PDX1][Network] - Backbone Maintenance NotificationPlanned Maintenance

Schedule

November 12, 2025 08:00 - 10:00 UTC

Components

Bare Metal Services, Virtual Private Services, Public Cloud Services, Private Cloud Services, Network Services

Locations

HIL, US-WEST-OR-1

Description

Service improvement: As part of our continuous improvement policy, our teams will be doing maintenance on multiple network equipment to improve general performance. Service impact: You may experience additional latency during maintenance. Should you have any questions, contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
[GLOBAL][Dedicated Servers] - Debian 13/Proxmox 9 installation changes for UEFI boot serversPlanned Maintenance

Schedule

November 12, 2025 10:00 - 13:00 UTC

Components

Bare Metal Services

Locations

BHS, ERI, GRA, HIL, LIM, RBX, SBG, SGP, SYD, VIN, WAW, YNM, YYZ

Description

As part of our continuous improvement plan, a change is scheduled on the installation process for Debian 13 and Proxmox VE 9 installation on UEFI Dedicated servers.
[YMQ/BOM1/LON1/PDX1/SXB1/SIN1/WAS1/WAW1][Network] - Backbone Maintenance Notification Planned Maintenance

Schedule

November 12, 2025 10:00 - 11:00 UTC

Components

Network Services

Locations

HIL, SGP, VIN, WAW, YNM, YYZ

Description

Service Impact: None expected Service Improvement: As part of our continuous improvement policy, our teams are going to perform maintenance on network components on our backbone. This scheduled maintenance affects: Infrastructure || Backbone. Should you have any questions, contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
[WAS1][Network] - Backbone Maintenance NotificationPlanned Maintenance

Schedule

November 13, 2025 08:00 - 10:00 UTC

Components

Bare Metal Services, Virtual Private Services, Public Cloud Services, Private Cloud Services, Network Services

Locations

VIN, US-EAST-VA-1

Description

Service improvement: As part of our continuous improvement policy, our teams will be doing maintenance on multiple network equipment to improve general performance. Service impact: You may experience additional latency during maintenance. This scheduled maintenance affects: Infrastructure || Backbone. Should you have any questions, contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
[GLOBAL][Backbone] - Backbone Maintenance Notification Planned Maintenance

Schedule

November 17, 2025 14:00 - 15:00 UTC

Components

Network Services

Locations

BHS, ERI, GRA, HIL, LIM, RBX, SBG, SGP, SYD, VIN, WAW, YNM, YYZ

Description

Service Impact: None expected Service Improvement: As part of our continuous improvement policy, our teams are going to perform maintenance on the backbone network components at the sites listed below: AMS BRU CHI DFW FRA LAX LIL LON MAD MIA MIL NYC PAR SEA SIN SYD WAS WAW YMQ YTO ZRH This scheduled maintenance affects: Infrastructure || Backbone. Should you have any questions, contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
[GLOBAL][Backbone] - Backbone Maintenance Notification Planned Maintenance

Schedule

November 19, 2025 10:00 - 11:00 UTC

Components

Network Services

Locations

BHS, ERI, GRA, HIL, LIM, RBX, SBG, SGP, SYD, VIN, WAW, YNM, YYZ

Description

Service Impact: None expected Service Improvement: As part of our continuous improvement policy, our teams are going to perform maintenance on the backbone network components at the sites listed below: YMQ BOM1 LON1 PDX1 SXB1 SIN1 WAS1 WAW1 This scheduled maintenance affects: Infrastructure || Backbone. Should you have any questions, contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
[GLOBAL][Containers & Orchestration] - End of life Kubernetes 1.29Planned Maintenance

Schedule

November 24, 2025 08:00 - November 26, 2025 17:00 UTC

Components

Public Cloud Services

Locations

US-EAST-VA-1, US-WEST-OR-1

Description

As part of our continuous improvement plan, maintenance is scheduled on our Managed Kubernetes Service. Service impact : Customers have to anticipate this maintenance in order to adapt to the new Kubernetes version. Service improvement : As part of our continuous improvement policy, customers using Kubernetes version 1.29 will be migrated to version 1.30. Thank you for your understanding.
[GLOBAL][Backbone] - Backbone Maintenance Notification Planned Maintenance

Schedule

November 24, 2025 14:00 - 15:00 UTC

Components

Network Services

Locations

BHS, ERI, GRA, HIL, LIM, RBX, SBG, SGP, SYD, VIN, WAW, YNM, YYZ

Description

Service Impact: None expected Service Improvement: As part of our continuous improvement policy, our teams are going to perform maintenance on the backbone network components at the sites listed below: AMS BRU CHI DFW FRA LAX LIL1 LIL2 MAD MIA MIL NYC PAR SEA SJO SYD YMQ YTO This scheduled maintenance affects: Infrastructure || Backbone. Should you have any questions, contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
[DEN][Network] - Backbone Maintenance NotificationPlanned Maintenance

Schedule

November 24, 2025 23:30 - November 25, 2025 01:30 UTC

Components

Virtual Private Services, Public Cloud Services, Network Services

Locations

US-WEST-LZ-DEN-A, US-WEST-LZ-DEN

Description

Service improvement: As part of our continuous improvement policy, our teams will be doing maintenance on network equipment in the Denver POP to improve general performance. Service impact: During this scheduled maintenance, the Denver Local Zone will be operating in a state of degraded performance. This scheduled maintenance affects: Infrastructure || Backbone. Should you have any questions, contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
Routine Update to vRack NetworkingPlanned Maintenance

Schedule

November 25, 2025 13:30 - 14:00 UTC

Components

Network Services

Locations

BHS, ERI, GRA, HIL, LIM, RBX, SBG, SGP, SYD, VIN, WAW, YNM, YYZ

Description

No impact expected. During this time, a routine update will be applied. We will monitor for any adverse affects to the vRack networking caused by the update.
[BHS8][Dedicated Servers] - Rack BHS0807A04B/BHS0807A04C/BHS0807B04A/BHS0807B04B/BHS0807B04C maintenance notificationPlanned Maintenance

Schedule

November 26, 2025 06:00 - 11:00 UTC

Components

Bare Metal Services

Locations

BHS

Description

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure. During this maintenance window, servers located in racks BHS0807A04B, BHS0807A04C, BHS0807B04A, BHS0807B04B, and BHS0807B04C will experience a temporary loss of network connectivity for approximately 1 hour. We appreciate your understanding and cooperation during this maintenance.
Removal of two legacy vRack IP routesPlanned Maintenance

Schedule

November 30, 2025 23:00 - December 1, 2025 00:30 UTC

Components

OVHcloud US Website Services

Locations

APIv6

Description

As part of our ongoing effort to improve the user experience and simplify our API, we have decided to deprecate and remove the following API calls: POST /vrack/{serviceName}/ip/{ip}/announceInZone GET /vrack/{serviceName}/ip/{ip}/availableZone. The functionality provided by these routes is still available through this API call: POST /vrack/{serviceName}/ip with the optional region parameter instead. Please reach out to the Support team if you have any issues with the functionality of the existing route. For information on how to contact Support, see our guide: https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVHcloud-US-Support
[BHS8][Dedicated Servers] - Rack BHS0807B03C/BHS0807B03B/BHS0807A04A/BHS0807A03C/BHS0807A03B maintenance notification.Planned Maintenance

Schedule

December 3, 2025 06:00 - 11:00 UTC

Components

Bare Metal Services

Locations

BHS

Description

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure. During this maintenance window, servers located in racks BHS0807B03C, BHS0807B03B, BHS0807A04A, BHS0807A03C and BHS0807A03B will experience a temporary loss of network connectivity for approximately 1 hour. We appreciate your understanding and cooperation during this maintenance.
VintHill] Network Switch Maintenance NotificationPlanned Maintenance

Schedule

December 4, 2025 01:00 - 04:00 UTC

Components

Bare Metal Services, Network Services

Locations

VIN

Description

Please be advised that the OVH US Network team will implement scheduled maintenance to upgrade the software release version on the vRack Network infrastructure at our VintHill Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the upgrade vRack connectivity for the racks below is expected to be unavailable for 1 hour. Racks: V102B16 V102B10 V102B08 V102B04 V103A11 V103A14 V103A15 V103A12 Should you have any questions contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
[GRA3][Dedicated Servers] - Room GRA0327A maintenance notification Planned Maintenance

Schedule

December 10, 2025 06:00 - 11:00 UTC

Components

Bare Metal Services

Locations

GRA

Description

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure. GRA0327A05B GRA0327A07B GRA0327A07C During the maintenance window, access to the IPMI (Intelligent Platform Management Interface) will be temporarily unavailable for the racks listed below : GRA0327A05A GRA0327A06A GRA0327A06B GRA0327A06C GRA0327A07A GRA0327A05B GRA0327A07B GRA0327A07C Please note that the maintenance may take less time than expected. Thank you for your understanding.

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