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Planned Maintenance In Progress

Updated a few seconds ago

Incident Status

Operational

Components

Public Cloud Services: Cloud Instances

Locations

OVH US Services



March 18, 2024 09:15 UTC
[Monitoring] All impacted services and instances in V11B13 are recovered and migrated. DC team will continue to monitor the environment to ensure stability of these servers. If you continue to experience impact from this incident, please reach out to our support here: support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support

March 18, 2024 06:01 UTC
[Identified] Customer services and instances impacted in V116B14 have been recovered and migrated. Teams are are working to resolve the issues for services impacted from V116B13.

March 18, 2024 00:34 UTC
[Identified] Cooling fault has been fixed. DC teams are working to repair any servers and network equipment impacted in V116B13 and V116B14.

March 17, 2024 23:41 UTC
[Identified] Cooling fault identified that is impacting servers and network in V116B13 and V116B14. DC teams are working to resolve the issue and repair any servers or network equipment impacted.

March 17, 2024 23:29 UTC
[Investigating] OVH support staff are currently investigating a network fault at the Vint Hill Datacenter in rack V116B13.

Incident Status

Operational

Components

Public Cloud Services: Cloud Instances

Locations

Public Cloud Services



March 7, 2024 21:52 UTC
[Identified] Error seen after ordering Kafka 3.5 and 3.6 from Database & Analytics -> Data Streaming -> Kafka 3.x An error in manager is presented stating: An error has occurred loading the page. backup retention not found for "kafka" The issue has been identified and teams are working on a solution.
License - Unable to upgrade LicensesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Servers: Dedicated Servers

Locations

OVH US Services



September 20, 2023 16:23 UTC
[Identified] To upgrade a license, customers must delete the existing license from the server, and order the new license they want. We are working to improve this.

September 8, 2023 22:15 UTC
[Investigating] We are currently aware of an issue impacting license upgrades. You will experience issues with attempting to do so until this issue is resolved.

Incident Status

Operational

Components

Servers: Dedicated Servers

Locations

OVH US Services, Servers



April 14, 2023 01:23 UTC
[Identified] When using rescue mode the email that should contain the temporary password is not being properly sent and instead the email will state the authentication method as being "SSH key (chosen during installation)". The current work around is to setup an SSH key and set it to default by clicking the key icon after saving your key: - https://us.ovhcloud.com/manager/#/dedicated/billing/autorenew/ssh Instructions -https://support.us.ovhcloud.com/hc/en-us/articles/115001588250-SSH-Key-Management

Description

Please be advised that a planned maintenance event to upgrade customer Dedicated Cloud environments' Compute Hosts has been cancelled due to technical constraints. Affected customers will be notified via email of the cancelled maintenance for their respective Dedicated Cloud Environments. Customers are able to track the maintenance progress in their OVHCloud Control Panel, via the 'Operations' tab in the 'Hosted Private Cloud / Bare Metal Cloud' section. A new maintenance window will be presented as soon as we are able to re-schedule.

Components

Hosted Private Cloud: Dedicated Cloud

Locations

Hosted Private Cloud

Schedule

March 5, 2024 14:00 - March 20, 2024 02:00 UTC



March 5, 2024 22:48 UTC
[Update] Scheduled maintenance is canceled.

March 5, 2024 14:00 UTC
[Update] Scheduled maintenance is starting.

Description

Change number: ServiceNow CHG-58465 Short Description: DC Vint Hill Infra_Mechanical_Q1_ PM's Communications Type: Info Risk: 3-moderate. Datacenter: VH Planned Start: 03-11-2024 09.00.00 AM EST (02.00.00 PM UTC) Planned End: 03-29-2024 05.00.00 PM EST (10.00.00 PM UTC) Potential impact Description: There is no expected Impact. If you notice anything please reach out to our support here: Support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support

Components

Servers: Dedicated Servers

Locations

Servers

Schedule

March 11, 2024 14:00 - March 29, 2024 22:00 UTC



March 11, 2024 14:00 UTC
[Update] Scheduled maintenance is starting.

Hosted Private Cloud: Disaster Recovery




Operational

Hosted Private Cloud: Dedicated Cloud




Operational

Public Cloud Services: Cloud Instances




Operational

Public Cloud Services: Object Storage




Operational

Public Cloud Services: Block Storage




Operational

Public Cloud Services: Archive Storage




Operational

Servers: Dedicated Servers




Operational

OVHcloud Control Panel




Operational

Public Cloud Services: Virtual Private Servers




Operational

Public Cloud Services: Managed Kubernetes Service




Operational

Locations

Scheduled Maintenance

VMware HCX DecommissionPlanned Maintenance

Schedule

March 19, 2024 13:00 - 23:00 UTC

Components

Hosted Private Cloud: Dedicated Cloud

Locations

Hosted Private Cloud

Description

Please be advised of a planned maintenance event to decommission Dedicated Cloud environments' HCX. Affected customers have been notified via email of the pending maintenance and the maintenance start time for their respective Dedicated Cloud Environments. Maintenance window to be closed after all environments successfully completed.

Schedule

March 19, 2024 13:00 - March 20, 2024 13:00 UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Change number: ServiceNow CHG-58486 Short Description V101B16 cooling maintenance. Communications Type: Info Risk: 4 - Low Datacenter: VH Planned Start: 03-19-2024 09:00 EDT (13:00 UTC) Planned End: 03-20-2024 09:00 EDT (13:00 UTC) Potential impact Description: There is no expected Impact, however, risk exists for rack V101B16. If you notice anything please reach out to our support here: Support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support

Schedule

March 20, 2024 13:00 - March 21, 2024 13:00 UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Change number: ServiceNow CHG-58487 Short Description V102A05 cooling maintenance. Communications Type: Info Risk: 4 - Low Datacenter: VH Planned Start: 03-20-2024 09.00.00 AM EST (13.00.00 PM UTC) Planned End: 03-21-2024 09.00.00 AM EST (13.00.00 PM UTC) Potential impact Description: There is no expected Impact, however, risk exists for rack V102A05. If you notice anything please reach out to our support here: Support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support

Schedule

March 21, 2024 00:00 - 03:00 UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Please be advised that the OVHcloud US Network Operations team will implement scheduled maintenance to replace a defective core network switch at our Vinthill Data Center. We expect to have the replacement completed in less than 1 hour. During the maintenance event, no impact is expected.

Schedule

March 21, 2024 13:00 - March 22, 2024 13:00 UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Change number: ServiceNow CHG-58488 Short Description V101B10 cooling maintenance. Communications Type: Info Risk: 4 - Low Datacenter: VH Planned Start: 03-21-2024 09.00.00 AM EST (13.00.00 PM UTC) Planned End: 03-22-2024 09.00.00 AM EST (13.00.00 PM UTC) Potential impact Description: There is no expected Impact, however, risk exists for rack V101B10. If you notice anything please reach out to our support here: Support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support

Schedule

March 21, 2024 17:00 - 23:59 UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

During the maintenance window, the back up generators will be run in succession. No impact is expected to any systems.

Schedule

March 26, 2024 13:00 - March 27, 2024 13:00 UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Change number: ServiceNow CHG-58503 Short Description V111A16 cooling maintenance. Communications Type: Info Risk: 4 - Low Datacenter: VH Planned Start: 03-26-2024 09.00.00 AM EST (13.00.00 PM UTC) Planned End: 03-27-2024 09.00.00 AM EST (13.00.00 PM UTC) Potential impact Description: There is no expected Impact, however, risk exists for rack V111A16. If you notice anything please reach out to our support here: Support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support

Schedule

March 27, 2024 13:00 - March 28, 2024 13:00 UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Change number: ServiceNow CHG-58504 Short Description V118B18 cooling maintenance. Communications Type: Info Risk: 4 - Low Datacenter: VH Planned Start: 03-27-2024 09.00.00 AM EST (13.00.00 PM UTC) Planned End: 03-28-2024 09.00.00 AM EST (13.00.00 PM UTC) Potential impact Description: There is no expected Impact, however, risk exists for rack V118B18. If you notice anything please reach out to our support here: Support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support

Schedule

March 28, 2024 00:00 - 03:00 UTC

Components

Hosted Private Cloud: Dedicated Cloud

Locations

Hosted Private Cloud

Description

Please be advised that The OVHcloud US Network Operations team will implement maintenance router network device at our Vint Hill Data Center. During the maintenance, no customer impact is expected.

Schedule

March 28, 2024 13:00 - March 29, 2024 13:00 UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Change number: ServiceNow CHG-58505 Short Description V116B18 cooling maintenance. Communications Type: Info Risk: 4 - Low Datacenter: VH Planned Start: 03-28-2024 09.00.00 AM EST (13.00.00 PM UTC) Planned End: 03-29-2024 09.00.00 AM EST (13.00.00 PM UTC) Potential impact Description: There is no expected Impact, however, risk exists for rack V116B18. If you notice anything please reach out to our support here: Support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support

Schedule

April 16, 2024 08:30 - 08:45 UTC

Components

Servers: Dedicated Servers

Locations

OVH US Services, Servers

Description

Service impact : None Service improvement : As part of our continuous improvement policy about IPXE (open-source implementation of the Preboot eXecution Environment), the following API calls will be definitely removed: POST /me/ipxeScript PUT /me/ipxeScript/{name} Customers can still use that feature by using the "bootScript" key within the PUT /dedicated/server/{serviceName} API call: see documentation for more details. https://support.us.ovhcloud.com/hc/en-us/articles/26228176216851-Configure-a-Custom-iPXE-Script-to-Boot-Your-Server-from-the-OVHcloud-API This scheduled maintenance affects: Dedicated Servers || Operating System (Zone Europe, Zone APAC, Zone Canada).

Schedule

April 23, 2024 09:30 - 09:45 UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Service impact : BYOI API calls to be removed permanently. Service improvement : As part of our continuous improvement policy, this maintenance will enables customers to deploy cloudready images directly on their dedicated server. The following API calls will be removed: GET /dedicated/server/{serviceName}/bringYourOwnImage POST /dedicated/server/{serviceName}/bringYourOwnImage DELETE /dedicated/server/{serviceName}/bringYourOwnImage Customers can still use the Bring Your Own Image (BYOI) feature from the API call POST /dedicated/server/{serviceName}/install/start. More details can be found in the documentation page. This change was required in order to add the new Bring Your Own Linux (BYOLinux) feature. Bring Your Own Image (BYOI) / Bring Your Own Linux (BYOLinux), a comparison sheet - OVHcloud. https://support.us.ovhcloud.com/hc/en-us/articles/25974550370963-Bring-Your-Own-Image-BYOI-Bring-Your-Own-Linux-BYOLinux-a-comparison-sheet This scheduled maintenance affects: Dedicated Servers || Network (HIL, VIN, BHS, ERI, GRA, LIM, YNM, RBX, SBG, SGP, SYD, WAW, CCH01, IEB01, MR901).

Schedule

June 4, 2024 08:30 - 08:45 UTC

Components

Servers: Dedicated Servers

Locations

OVH US Services, Servers

Description

Service impact : None Service improvement : As part of our continuous improvement policy about IPXE (open-source implementation of the Preboot eXecution Environment), the following API calls will be definitely removed: Removal of all IPXE customer scripts (linked to their nic via API calls under /me/ipxeScript) Removal of remaining GET/DELETE /me/ipxeScript API calls Customers can still use that feature by using the "bootScript" key within the PUT /dedicated/server/{serviceName} API call: see documentation for more details. https://support.us.ovhcloud.com/hc/en-us/articles/26228176216851-Configure-a-Custom-iPXE-Script-to-Boot-Your-Server-from-the-OVHcloud-API This scheduled maintenance affects: Dedicated Servers || Operating System (Zone Europe, Zone APAC, Zone Canada).

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