OVH Cloud Logo Back to OVHCloud.com
System Status Page
Planned Maintenance In Progress

Updated a few seconds ago

Network Issue - Vint Hill - Rack V119F16Service Disruption

Incident Status

Service Disruption

Components

Servers: Dedicated Servers

Locations

OVH US Services, Servers


April 21, 2025 09:04 UTC
[Identified] The issue has been identified, and our staff are working to restore service as soon as possible.

April 21, 2025 08:21 UTC
[Investigating] OVHcloud support staff are currently investigating a network fault at the Vint Hill Data Center in rack V119F16 which is affecting private connectivity.
Potential False Server Downtime AlertsOperational

Incident Status

Operational

Components

Hosted Private Cloud: Disaster Recovery, Hosted Private Cloud: Dedicated Cloud, Public Cloud Services: Cloud Instances, Public Cloud Services: Object Storage, Public Cloud Services: Block Storage, Public Cloud Services: Archive Storage, Servers: Dedicated Servers, OVHcloud Control Panel, Public Cloud Services: Virtual Private Servers, Public Cloud Services: Managed Kubernetes Service, Identity, Security & Operations: Key Management Service

Locations

OVH US Services, Servers, Public Cloud Services, Hosted Private Cloud


April 10, 2025 16:38 UTC
[Monitoring] The issue causing potential false downtime alerts related to the recent monitoring system updates has now been resolved. Our teams are currently monitoring the situation closely. Thank you for your patience.

April 10, 2025 16:35 UTC
[Identified] We are aware that customers may have received false alerts regarding server downtime during the recent updates to our internal network monitoring systems. This change has been rolled back. Our engineering teams are investigating the root cause and working to resolve any remaining false alerting. Customer traffic is not believed to be impacted at this time. We will provide further updates as they become available.
vRack Installation Order ErrorDegraded Performance

Incident Status

Degraded Performance

Components

OVHcloud Control Panel

Locations

OVH US Services


March 4, 2025 19:39 UTC
[Identified] While ordering a new vRack, customers will encounter an error during payment. [409 ]: "payment already exists" US.manager-Request-ID vRacks do not create a charge for the customer and the order completes despite the error. We are currently working on resolving this issue.
[GLOBAL][Object Storage] - Amazon S3 SDK compatibility inconsistencies with Object Storage Standard/High PerformanceOperational

Incident Status

Operational

Components

Public Cloud Services: Object Storage

Locations

OVH US Services, Public Cloud Services


April 6, 2025 23:25 UTC
[Identified] Our teams are still working on fix.

March 12, 2025 16:49 UTC
[Investigating] Our teams are still working on fix. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

March 3, 2025 18:13 UTC
[Identified] We have determined the origin of the incident affecting our Object Storage S3 offer. Here are some supplementary details : Start time : 02/028/2025 00:00 UTC Impacted Service(s) : Object Storage S3 Customers Impact : Requests to our Object Storage endpoint could return the error "InvalidArgument", on different Object operations. Root Cause : Following a recent AWS SDK upgrade, this issue is due to a new checksum enforcement in those SDKs. Unsupported headers are: - x-amz-content-sha256 with value STREAMING-UNSIGNED-PAYLOAD-TRAILER - x-amz-sdk-checksum-algorithm with value CRC32 Workaround : A workaround is to downgrade the version, until the feature is implemented on our side. Max supported versions: - boto3 1.35.99 - legacy aws cli 1.36.40 - aws cli 2.22.35 - aws-sdk-go 1.72.3 - aws-sdk-java 2.29.52 - aws-sdk-js-v3 3.726.1 - aws-sdk-net 3.7.962.0 - aws-sdk-php 3.336.15 - aws-sdk-ruby 1.177.0 Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
[Public Cloud] Managed Private Registry UpgradePlanned Maintenance

Description

As part of our continuous improvement plan, an upgrade is scheduled on our Managed Private Registry. The update to Harbor version 2.10 will put the service in read-only mode (only "Pull" operations will be allowed) for approximately 1 to 2 minutes.

Components

Public Cloud Services: Managed Kubernetes Service

Locations

Public Cloud Services

Schedule

April 16, 2025 08:00 - 16:00 UTC


April 16, 2025 16:39 UTC
[Update] Maintenance has started.

Hosted Private Cloud: Disaster Recovery




Operational

Hosted Private Cloud: Dedicated Cloud




Operational

Public Cloud Services: Cloud Instances




Operational

Public Cloud Services: Object Storage




Operational

Public Cloud Services: Block Storage




Operational

Public Cloud Services: Archive Storage




Operational

Servers: Dedicated Servers




Service Disruption

OVHcloud Control Panel




Operational

Public Cloud Services: Virtual Private Servers




Operational

Public Cloud Services: Managed Kubernetes Service




Planned Maintenance

Identity, Security & Operations: Key Management Service




Operational

Locations

Scheduled Maintenance

OVHcloud PCI IPv6 config updatePlanned Maintenance

Schedule

April 22, 2025 01:00 - April 25, 2025 11:00 UTC

Components

Public Cloud Services: Cloud Instances, Public Cloud Services: Virtual Private Servers

Locations

Public Cloud Services

Description

As part of our continuous improvement plan, we will be performing maintenance on OpenStack public network services globally from 2025-04-22 01:00 through 2025-04-25 11:00 UTC. This maintenance will update the IPv6 network metadata information provided to instances. Instances using Debian 10 and Debian 11 images will not be able to configure IPv6 automatically, and manual IPv6 configuration may be required. For guidance, please refer to our documentation here: https://support.us.ovhcloud.com/hc/en-us/articles/21181835497875-Configuring-IPv6-on-a-Public-Cloud-Instance
API Routes Migration 2025-04-22Planned Maintenance

Schedule

April 22, 2025 07:30 - 10:00 UTC

Components

OVHcloud Control Panel

Locations

OVH US Services

Description

As part of our ongoing core infrastructure migration project, we will migrate the infrastructure powering all the API routes that are either used by you directly, in our APIv6, or indirectly, using our OVHcloud US Control Panel (Manager). Tuesday 2025-04-22, 07:30 - 10:00 UTC The following API calls will be affected during this change (note that a * after the API call signifies a wildcard): GET /nutanix/availabilities* v1 branches of the following: /dedicated/server/ /dedicated/cluster/ /dedicated/installationTemplate/ /license/cloudLinux/ /license/cpanel/ /license/directadmin/ /license/hycu/ /license/plesk/ /license/redhat/ /license/sqlserver/ /license/virtuozzo/ /license/windows/ /license/worklight/ In addition, the following OVHcloud Control Panel (Manager) features will be expected to run slowly or throw errors: us.ovhcloud.com/manager/#/dedicated/server us.ovhcloud.com/manager/#/dedicated/nutanix The overall summary of this project is available here: support.us.ovhcloud.com/hc/en-us/articles/39883873608467-API-Migrations-Spring-2025
[Vint Hill][Network] - Backbone Maintenance NotificationPlanned Maintenance

Schedule

April 24, 2025 03:00 - 09:00 UTC

Components

Hosted Private Cloud: Disaster Recovery, Hosted Private Cloud: Dedicated Cloud, Public Cloud Services: Cloud Instances, Public Cloud Services: Object Storage, Public Cloud Services: Block Storage, Public Cloud Services: Archive Storage, Servers: Dedicated Servers, OVHcloud Control Panel, Public Cloud Services: Virtual Private Servers, Public Cloud Services: Managed Kubernetes Service, Identity, Security & Operations: Key Management Service

Locations

OVH US Services, Servers, Public Cloud Services, Hosted Private Cloud

Description

Service impact : None expected. Increased network latency may be be seen during this maintenance. Service improvement : As part of our continuous improvement policy, our teams are going to perform maintenance on network components on our backbone. This scheduled maintenance affects: Infrastructure || Backbone. Should you have any questions, contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
API Routes Migration 2025-04-24Planned Maintenance

Schedule

April 24, 2025 07:30 - 10:00 UTC

Components

OVHcloud Control Panel

Locations

OVH US Services

Description

As part of our ongoing core infrastructure migration project, we will be migrating the infrastructure powering all the API routes that are either used by you in our APIv6 directly or indirectly using our OVHcloud US Control Panel (Manager). Thursday 2025-04-24, 07:30 - 10:00 UTC The following API calls will be affected during this change (note that a * after the API call signifies a wildcard): GET /dedicated/server* v1 branches of the following: /nutanix/ With these API routes being migrated during this time, the following OVHcloud Control Panel (Manager) features will be expected to run slowly or throw errors: us.ovhcloud.com/manager/#/dedicated/server The overall summary of this project is available here: support.us.ovhcloud.com/hc/en-us/articles/39883873608467-API-Migrations-Spring-2025
[Vint Hill] Network Switch Maintenance Notification 05/07/2025 08.00.00 PM ESTPlanned Maintenance

Schedule

May 7, 2025 12:00 - 16:00 UTC

Components

Servers: Dedicated Servers

Locations

OVH US Services, Servers

Description

Please be advised that the OVH US Network team will implement scheduled maintenance to upgrade the software release version on the Bare Metal Network infrastructure at our Vint Hill Data Center. This maintenance will improve routing scenarios for applicable infrastructure at the data center level. During the upgrade, no impact is expected for the customers. Should you have any questions contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
"rescue-customer" image to be deprecatedPlanned Maintenance

Schedule

June 23, 2025 08:00 - 12:00 UTC

Components

Servers: Dedicated Servers

Locations

OVH US Services, Servers

Description

The new "rescue12-customer" image has replaced the old "rescue-customer" image and will be deprecated on 6/23/2025. The new Debian-12-based customer rescue is currently available for all customers to use.

1

Incidents Last 7 Days

3

Maintenances Last 7 Days

6

Upcoming Maintenances