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Planned Maintenance In Progress

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License - Unable to upgrade cpanel LicensesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Servers: Dedicated Servers

Locations

OVH US Services


September 20, 2023 4:23PM UTC
[Identified] To upgrade a license, customers must delete the existing license from the server, and order the new license they want. We are working to improve this.

September 8, 2023 10:15PM UTC
[Investigating] We are currently aware of an issue impacting cpanel license upgrades. You will experience issues with attempting to do so until this issue is resolved.
Dedicated Server - Rescue Mode - Authentication Method: SSH keyOperational

Incident Status

Operational

Components

Servers: Dedicated Servers

Locations

OVH US Services, Servers


April 14, 2023 1:23AM UTC
[Identified] When using rescue mode the email that should contain the temporary password is not being properly sent and instead the email will state the authentication method as being "SSH key (chosen during installation)". The current work around is to setup an SSH key and set it to default by clicking the key icon after saving your key: - https://us.ovhcloud.com/manager/#/dedicated/billing/autorenew/ssh Instructions -https://support.us.ovhcloud.com/hc/en-us/articles/115001588250-SSH-Key-Management
[ERI1][Infrastructure] - Electrical background work - Room E102Planned Maintenance

Description

Service impact : Short interruption of IPMI service. Service improvement : Following our continuous improvement policy, we are doing some preventive electrical background work. This scheduled maintenance affects: Infrastructure || ERI (ERI1).

Components

Hosted Private Cloud: Disaster Recovery, Hosted Private Cloud: Dedicated Cloud, Public Cloud Services: Cloud Instances, Public Cloud Services: Object Storage, Public Cloud Services: Block Storage, Public Cloud Services: Archive Storage, Servers: Dedicated Servers, OVHcloud Control Panel, Public Cloud Services: Virtual Private Servers, Public Cloud Services: Managed Kubernetes Service

Locations

OVH US Services, Servers, Public Cloud Services, Hosted Private Cloud

Schedule

December 4, 2023 6:00AM - December 8, 2023 3:00PM UTC


December 4, 2023 6:00AM UTC
[Update] Scheduled maintenance is starting.
Annual UPS & Battery PMs - Vint Hill DatacenterPlanned Maintenance

Description

Change number: ServiceNow CHG-58164 Short description Annual UPS & Battery PMs. Type: Urgent Risk: 4 - Low Datacenter: VH Potential impact: Servers, Rack power Potential impact Description: There is no expected impact. If you encounter any disruption to your service please notify our support team: support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVHcloud-US-Support

Components

Servers: Dedicated Servers

Locations

Servers

Schedule

December 4, 2023 11:00AM - December 8, 2023 9:00PM UTC


December 4, 2023 11:00AM UTC
[Update] Scheduled maintenance is starting.
Hillsboro Annual UPS MaintenancePlanned Maintenance

Description

The Hillsboro Data Center will be performing Annual UPS Maintenance to 6 of the UPS systems that support the servers. There is no impact expected to any systems. Maintenance will be performed concurrently. and worked on during 5pm UTC to 3AM UTC each day. There should be no impact to production systems during this work.

Components

Servers: Dedicated Servers

Locations

Servers

Schedule

December 4, 2023 6:00PM - December 9, 2023 3:00AM UTC


December 4, 2023 6:05PM UTC
[Update] Maintenance Started

Hosted Private Cloud: Disaster Recovery




Operational

Hosted Private Cloud: Dedicated Cloud




Operational

Public Cloud Services: Cloud Instances




Operational

Public Cloud Services: Object Storage




Operational

Public Cloud Services: Block Storage




Operational

Public Cloud Services: Archive Storage




Operational

Servers: Dedicated Servers




Operational

OVHcloud Control Panel




Operational

Public Cloud Services: Virtual Private Servers




Operational

Public Cloud Services: Managed Kubernetes Service




Operational

Locations

Scheduled Maintenance

[GLOBAL][Baremetal] - Debian-8-based rescue system (rescue64-pro) removalPlanned Maintenance

Schedule

October 3, 2023 8:00AM - November 3, 2023 10:50AM UTC

Components

Servers: Dedicated Servers

Locations

OVH US Services

Description

The objective of this maintenance is to remove the Debian-8-based rescue system (rescue64-pro) for all Baremetal products. Customers should start using the new Debian-10-based rescue system (rescue-customer). The Hardware Diagnostic Web interface is no longer present on the new version. Please follow this procedure to troubleshoot hardware problems: https://support.us.ovhcloud.com/hc/en-us/articles/17562733805843-Hardware-Diagnostics-for-a-Dedicated-Server
Schedule HA Proxy Load Balancer UpgradePlanned Maintenance

Schedule

October 16, 2023 8:00AM - 9:00AM UTC

Components

OVHcloud Control Panel

Locations

OVH US Services

Description

Please be advised that OVH IS team has scheduled a planned “Maintenance Window” event and will be performing HA Proxy Load Balancer Upgrade. During the upgrade we do not expect any interruptions. The process is expected to take less than 15 mins.
Rack maintenance for V101A08 - Vint Hill DatacenterPlanned Maintenance

Schedule

December 5, 2023 2:00PM - December 6, 2023 2:00PM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Change number: ServiceNow CHG-58205 Short description V101A08 cooling maintenance. Type: Urgent Risk: 4 - Low Datacenter: VH Potential impact: Servers, Rack cooling Potential impact Description: There is no expected impact. If you notice anything please reach out to our support here: support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVHcloud-US-Support
Rack maintenance for V104A05 - Vint Hill Datacenter Planned Maintenance

Schedule

December 6, 2023 2:00PM - December 7, 2023 2:00PM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Change number: ServiceNow CHG-58206 Short description V104A05 cooling maintenance. Type: Urgent Risk: 4 - Low Datacenter: VH Potential impact: Servers, Rack cooling Potential impact Description: There is no expected impact. If you notice anything please reach out to our support here: support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVHcloud-US-Support
Scheduled Network Switch Maintenance Notification 12/06/2023 08:00 PM PT Planned Maintenance

Schedule

December 7, 2023 4:00AM - 8:00AM UTC

Components

Servers: Dedicated Servers

Locations

OVH US Services

Description

Please be advised that The OVHcloud US Network team will implement a scheduled maintenance to upgrade the software release version on the Baremetal Network infrastructure at our Hillsboro Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the maintenance, no impact is expected on customers as redundancy is in place.
[WAS][Network] - Backbone Maintenance NotificationPlanned Maintenance

Schedule

December 12, 2023 1:30AM - 3:00AM UTC

Components

Hosted Private Cloud: Disaster Recovery, Hosted Private Cloud: Dedicated Cloud, Public Cloud Services: Cloud Instances, Public Cloud Services: Object Storage, Public Cloud Services: Block Storage, Public Cloud Services: Archive Storage, Servers: Dedicated Servers, OVHcloud Control Panel, Public Cloud Services: Virtual Private Servers, Public Cloud Services: Managed Kubernetes Service

Locations

OVH US Services, Servers, Public Cloud Services, Hosted Private Cloud

Description

Service impact : None Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network component. This scheduled maintenance affects: Infrastructure || Backbone. Should you have any questions, contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
[US/DFW][Network] - Backbone Maintenance NotificationPlanned Maintenance

Schedule

December 12, 2023 2:45AM - 4:15AM UTC

Components

Hosted Private Cloud: Disaster Recovery, Hosted Private Cloud: Dedicated Cloud, Public Cloud Services: Cloud Instances, Public Cloud Services: Object Storage, Public Cloud Services: Block Storage, Public Cloud Services: Archive Storage, Servers: Dedicated Servers, OVHcloud Control Panel, Public Cloud Services: Virtual Private Servers, Public Cloud Services: Managed Kubernetes Service

Locations

OVH US Services, Servers, Public Cloud Services, Hosted Private Cloud

Description

Service impact : None Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network component on our backbone. This scheduled maintenance affects: Infrastructure || Backbone. Should you have any questions, contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
[PDX][Network] - Backbone Maintenance NotificationPlanned Maintenance

Schedule

December 14, 2023 12:59AM - 2:00AM UTC

Components

Hosted Private Cloud: Disaster Recovery, Hosted Private Cloud: Dedicated Cloud, Public Cloud Services: Cloud Instances, Public Cloud Services: Object Storage, Public Cloud Services: Block Storage, Public Cloud Services: Archive Storage, Servers: Dedicated Servers, OVHcloud Control Panel, Public Cloud Services: Virtual Private Servers, Public Cloud Services: Managed Kubernetes Service

Locations

OVH US Services, Servers, Public Cloud Services, Hosted Private Cloud

Description

Service impact : None Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network component on our backbone. This scheduled maintenance affects: Infrastructure || Backbone. Should you have any questions, contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
Scheduled Network Switch Maintenance Notification 12/13/2023 08:00 PM ESTPlanned Maintenance

Schedule

December 14, 2023 1:00AM - 7:00AM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Please be advised that The OVHcloud US Network team will implement a scheduled maintenance to upgrade the software release version on the Baremetal Network infrastructure at our Vinthill Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the maintenance, no impact is expected on customers as redundancy is in place.
Planned Maintenance Event- OVH US - Hillsboro, ORPlanned Maintenance

Schedule

December 21, 2023 4:00PM - December 22, 2023 12:00AM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

During the maintenance window, the back up generators will be run in succession. No impact is expected to any systems.
[GLOBAL][PublicCloud] - Customers migration Kubernetes to 1.24Planned Maintenance

Schedule

January 8, 2024 7:00AM - 7:00PM UTC

Components

OVHcloud Control Panel, Public Cloud Services: Virtual Private Servers, Public Cloud Services: Managed Kubernetes Service

Locations

Public Cloud Services

Description

Service impact : No impact except for the apps that do not support the new version Service improvement : As Kubernetes 1.23 comes to the end of its life, we will be migrating to the next version (1.24). This scheduled maintenance affects: Containers & Orchestration || Managed Kubernetes Service (BHS5, DE1, GRA5, GRA7, GRA9, SBG5, SGP1, SYD1, WAW1, UK1, US-EAST-VA-1, US-WEST-OR-1). Should you have any questions, contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support

3

Incidents Last 7 Days

14

Maintenances Last 7 Days

11

Upcoming Maintenances