OVH Cloud Logo Back to OVHCloud.com

System Status Page

Active Incident

Updated a few seconds ago

Reseller (EU/CA) OS Installs not Sending Credential EmailPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Servers: Dedicated Servers

Locations

Servers


June 30, 2022 8:54PM UTC
[Monitoring] The mailing queues are currently delayed, and customers will experience longer than normal wait times for their server reinstallation emails.

June 30, 2022 2:57PM UTC
[Investigating] During installation of OS'es, customers can use the SSH authentication method instead which is generally the recommended method for accessing servers, as it is better for security.

June 30, 2022 2:55PM UTC
[Investigating] When performing installations on non-US hosts, customers are currently not receiving an email containing the credentials for their hosts. Customer's may manually reset their password with the following documents: Linux - https://support.us.ovhcloud.com/hc/en-us/articles/115001754490-How-to-Use-Rescue-Mode-on-a-Dedicated-Server Windows - https://support.us.ovhcloud.com/hc/en-us/articles/360017777240-How-to-Change-the-Admin-Password-on-Windows-Server

Hosted Private Cloud: Disaster Recovery




Operational

Hosted Private Cloud: Dedicated Cloud




Operational

Public Cloud Services: Cloud Instances




Operational

Public Cloud Services: Object Storage




Operational

Public Cloud Services: Block Storage




Operational

Public Cloud Services: Archive Storage




Operational

Servers: Dedicated Servers




Partial Service Disruption

Customer Order Portal




Operational

Public Cloud Services: Virtual Private Servers




Operational

Public Cloud Services: Managed Kubernetes Service




Operational

Locations

Scheduled Maintenance

Rack maintenance for V115B16 - Vint Hill DatacenterPlanned Maintenance

Schedule

July 6, 2022 12:00PM - 10:00PM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Change number: ServiceNow CHG-56677 Short description: V115B16 cooling maintenance Type: Urgent Risk: 4 - Low Datacenter: VH Planned start: 07-06-2022 08:00:00 Planned end: 07-06-2022 18:00:00 Potential impact: Servers, Rack cooling Potential impact Description: There is no expected impact, however if you notice anything please reach out to our support here: support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVHcloud-US-Support Sincerely, Your OVH US team
OVH Cloud Maintenance Event PCIPlanned Maintenance

Schedule

July 7, 2022 8:00AM - July 8, 2022 8:00AM UTC

Components

Public Cloud Services: Cloud Instances

Locations

OVH US Services, Public Cloud Services

Description

We will be performing a system update in our US-WEST-OR-1 region (PCI Only) - during this time, customers will be unable to manage their PCI instances but will not experience downtime of the instances.
Maintainance on network tasks for dedicated hostsPlanned Maintenance

Schedule

July 7, 2022 11:00AM - 12:00PM UTC

Components

Servers: Dedicated Servers

Locations

OVH US Services, Servers

Description

maintenance will cause a delay in some of your network request being completed including the delivery of some ordered hosts, IP Fail Over Moves, change mac, and etc . This will not cause any downtime for provisioned dedicated hosts.
OVH Cloud Maintenance Event PCIPlanned Maintenance

Schedule

July 12, 2022 8:00AM - July 13, 2022 8:00AM UTC

Components

Public Cloud Services: Cloud Instances

Locations

OVH US Services, Public Cloud Services

Description

We will be performing a system update in our US-EAST-VA-1 region (PCI Only) - during this time, customers will be unable to manage their PCI instances but will not experience downtime of the instances.
Rack maintenance for V104B09 - Vint Hill DatacenterPlanned Maintenance

Schedule

July 13, 2022 12:00PM - 10:00PM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Change number: ServiceNow CHG-56600 Short description: V104B09 cooling maintenance Type: Urgent Risk: 4 - Low Datacenter: VH Planned start: 07-13-2022 08:00:00 Planned end: 07-13-2022 18:00:00 Potential impact: Servers, Rack cooling Potential impact Description: There is no expected impact, however if you notice anything please reach out to our support here: support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVHcloud-US-Support Sincerely, Your OVH US team
Hosted Private Cloud: update VMware Usage meter infrastructurePlanned Maintenance

Schedule

July 18, 2022 2:00PM - 11:00PM UTC

Components

Hosted Private Cloud: Dedicated Cloud

Locations

Hosted Private Cloud

Description

Please be advised we will be updating the VMware usage meter infrastructure on the Hosted Private Cloud infrastructure. You will be able to look up this operation as maintenanceInstallVusm in your OVHcloud manager. The maintenance involves an SSL gateway package upgrades to accomodate for the new usage meter.
Scheduled Network Switch Maintenance Notification 7/19/2022 08:00 PM PT Planned Maintenance

Schedule

July 20, 2022 3:00AM - 6:00AM UTC

Components

Servers: Dedicated Servers

Locations

OVH US Services, Servers

Description

Please be advised that The OVHcloud US Network Operations team will implement scheduled maintenance to upgrade the software release version on the Bare Metal Network infrastructure at our Hillsboro Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the upgrade, we expect there will be no customer impact. Racks affected: H110A04 H110A06 H110A08 H110A09 H110B01 H110B02 H110B03 H110A10 H110A11 H110A12 H108A10 H108A11 H108A12 H108A13 H108A14 H108A15 H108B06 H108B07 H108B08 H108B09 H110A13 H110B04 H110B05 H110B07 H110B08 H110B06 H110B09 H110B13 H110B15 H113A04 H113A06 H113A11 H113A12 H113A14 H107B10 H107B11 H107B12 H107B13 H107B14 H107B15 Reference: CHG-56626
Scheduled Network Switch Maintenance Notification 7/21/2022 08:00 PM ETPlanned Maintenance

Schedule

July 22, 2022 12:00AM - 3:30AM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Please be advised that The OVHcloud US Network Operations team will implement scheduled maintenance to upgrade the software release version on the Bare Metal Network infrastructure at our Vinthill Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the upgrade, we expect there will be no customer impact. Racks affected: V115B02 V115B03 V115B01 V115B04 V115B05 V115B06 V115B07 V115B08 V115B09 V115B10 V116B02 V115B11 V115B12 V115B13 V115B14 V115B15 V115B16 V115B17 V115B18 V115A16 V115A17 V118B05 V118B06 V118B07 V118B08 V118B17 V118A15 V118B09 V118A01 V118B12 V118A03 V118A06 V118B13 V118B14 V118B15 V118A07 V118A18 V104A13 V104A15 V104A16 V104A14 V104A18 V111B03 V111B04 V111B05 V111B10 V111B11 V111B16 V111B17 V111B18 V112A01 V112B13 V112B14 V112B15 V112B16 V112B18 V112A05 V112A07 V112A08 V112A09 Reference: CHG-56627
Scheduled Network Switch Maintenance Notification 7/22/2022 08:00 PM ET Planned Maintenance

Schedule

July 23, 2022 12:00AM - July 24, 2022 3:30AM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Please be advised that The OVHcloud US Network Operations team will implement scheduled maintenance to upgrade the software release version on the Bare Metal Network infrastructure at our Vinthill Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the upgrade, we expect there will be no customer impact. Racks affected: V119D03 V119D09 V119D18 V119D19 V119D20 V119D23 V119D24 V119D25 V119D26 V119D01 V119D02 V119C26 V119C27 V119D04 V119D05 V119D06 V119D07 V119D08 V119D13 V119D14 V119D15 V119C13 V119C14 V119C15 V119C16 V119C18 V119C19 V119C20 V119C22 V119C23 V119C25 V119B18 V119C05 V119C06 V119C09 V119C08 V119C10 V119C11 V119C12 V119C02 V119C03 V119B02 V119B04 V119B09 V119B10 V119B11 V119B12 V119B13 V119B14 V119B16 V119B20 V119A01 V119A02 V119A03 V119A07 V119A16 V119A08 V119A18 V119A19 V119A20 V119B01 V112A10 V112A11 V112A12 V112A16 V112A17 V112A18 Reference: CHG-56628
Scheduled Network Switch Maintenance Notification 7/27/2022 08:00 PM PT Planned Maintenance

Schedule

July 28, 2022 3:00AM - 6:00AM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Please be advised that The OVHcloud US Network Operations team will implement scheduled maintenance to upgrade the software release version on the Bare Metal Network infrastructure at our Hillsboro Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the upgrade, we expect there will be 30 minutes of intermittent loss of vRack (private network) connectivity. Racks affected: H108A02 H108A03 H111A06 Reference: CHG-56653
Scheduled Network Switch Maintenance Notification 7/28/2022 08:00 PM ET Planned Maintenance

Schedule

July 29, 2022 12:00AM - 3:00AM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Please be advised that The OVHcloud US Network Operations team will implement scheduled maintenance to upgrade the software release version on the Bare Metal Network infrastructure at our Vinthill Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the upgrade, we expect there will be 30 minutes of intermittent loss of vRack (private network) connectivity. Racks affected: V102B16 V102B10 V102B08 V102B04 V103A11 V103A14 V103A15 V103A12 Reference: CHG-56646
Scheduled Network Switch Maintenance Notification 8/03/2022 08:00 PM PTPlanned Maintenance

Schedule

August 4, 2022 3:00AM - August 5, 2022 6:00AM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Please be advised that The OVHcloud US Network Operations team will implement scheduled maintenance to upgrade the software release version on the Bare Metal Network infrastructure at our Hillsboro Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the upgrade, we expect there will be no customer impact. Racks affected: H111A06 Reference: CHG-56636
Scheduled Network Switch Maintenance Notification 8/04/2022 08:00 PM ET Planned Maintenance

Schedule

August 5, 2022 12:00AM - 3:00AM UTC

Components

Servers: Dedicated Servers

Locations

Servers

Description

Please be advised that The OVHcloud US Network Operations team will implement scheduled maintenance to upgrade the software release version on the Bare Metal Network infrastructure at our Vinthill Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the upgrade, we expect there will be no customer impact. Racks affected: V104A08 V104A09 V104A10 V104A17 V104B01 V104B02 V104B03 V104B04 V104B05 V104B06 V104B07 V104B08 V104B09 V104B10 V104B11 V104B12 V104B13 V104B14 V104B15 V104B16 V112A06 V112B01 V112B02 V112B03 V112B04 V112B05 V112B06 V112B10 V112B11 V112B17 V118A02 V118A10 V118B01 V118B02 V118B03 V118B04 V118B10 V118B11 V118B16 V118B18 V119A04 V119A05 V119A06 V119A09 V119A17 V119A21 V119A25 V119A27 V119B03 V119B15 V119C01 V119C17 V119C21 V119D10 V119D11 V119D12 V119D16 V119D21 V119D22 V119D27 Reference: CHG-56655
3 year switchgear maintenance (MV gear) -- Vint HillPlanned Maintenance

Schedule

October 3, 2022 12:00PM - 9:00PM UTC

Components

Hosted Private Cloud: Disaster Recovery, Hosted Private Cloud: Dedicated Cloud, Public Cloud Services: Cloud Instances, Public Cloud Services: Object Storage, Public Cloud Services: Block Storage, Public Cloud Services: Archive Storage, Servers: Dedicated Servers, Customer Order Portal, Public Cloud Services: Virtual Private Servers, Public Cloud Services: Managed Kubernetes Service

Locations

OVH US Services, Servers, Public Cloud Services, Hosted Private Cloud

Description

We will be performing switchgear maintenance during the week of March 14, 2022. The datacenter will operate on generators during the duration of the change.

2

Incidents Last 7 Days

2

Maintenances Last 7 Days

14

Upcoming Maintenances